Head of Operations
3 weeks ago
Are you ready to lead from the front and shape the operational success of a global leader in customer experience management? At Hinduja Global Solutions (HGS), we are seeking an accomplished Head of Operations to oversee our dynamic Cape Town site. This is your opportunity to drive strategic excellence, inspire high-performing teams, and champion operational efficiency in an environment that values innovation, teamwork, and excellence. As the Head of Operations, you will lead a talented team of Operations Managers, Team Managers, and Customer Service Advisors, ensuring seamless service delivery that aligns with organisational goals. Reporting directly to the Managing Director, your role will encompass developing and implementing robust operational strategies, fostering a culture of continuous improvement, and managing key stakeholder relationships to achieve business objectives. This onsite role is based in Woodstock, Cape Town, where you will have the unique opportunity to shape a high-performance culture and deliver world-class service solutions.
Your responsibilities will include overseeing financial performance, implementing strategic initiatives, and driving resource optimisation to exceed client and customer expectations. This pivotal role demands a visionary leader with the ability to navigate complex operational challenges while maintaining the highest standards of quality and customer satisfaction.
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.
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