Training Delivery Manager

2 weeks ago


Johannesburg, South Africa Webhelp Full time

"Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest.

Webhelp is looking for a Training Delivery Manager to set up and then guide our dynamic Parktown team, ensuring that all SA cluster clients (and internal business) training requirements are achieved in line with expectations and agreed budgets.

You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

Your team will look to you for motivation so you'll need to lead by example and raise the standards of trainer effectiveness, shedding light on “what good looks like” and putting it to constructive practice when identifying areas of perceived weaknesses.

What you’ll be doing
- Developing a robust model of planning the departments training resources to ensure the successful delivery of all client inductions and up-skills
- Developing scale of economy by drawing on the skills and resources of the SA wide training team
- Ensuring the relevant support mechanisms are in place such as regular coaching, management development training and observations have taken place
- Embedding the new trainer effectiveness dashboard successfully into the SA structure and becomes the true measure of success
- Supporting the design and implementation of continuous improvement focused on stretching the existing skills in the department, reducing weaknesses and gaps, as well as exploring new learning solutions and methodologies
- Ensuring staff have the required skills by implementing continuous development plans which are frequently updated, objectives are clear and regularly reviewed
- Ensuring that content is relevant, fit for purpose and adds value to the business
- Ensuring that all billable training is captured and reported correctly to both the client and the business
- Working collaboratively with finance to create a model which clearly demonstrates the collection revenue from the function and can feed into a budget or department profit/loss
- Managing costs in line with budgets
- Reducing costs where applicable through up-skill of staff and maximsing use of business solutions such as video conference
- Monitoring and report on activities, costs and performance
- Work closely with internal stakeholders to understand and satisfy their requirements
- Working closely with relevant support functions who impact on your business area, such as recruitment
- Work closely with the professional element of the Learning & Development function to ensure that all content is relevant and delivers excellent learning experiences

What you’ll need
- Previous experience managing and leading teams both on-site and remotely
- Experience managing resources appropriately, placing the rightly skilled people in the right place
- Ability to work in a fast paced environment
- Exceptional stakeholder management and relationship building skills
- Excellent communication skills with the ability to influence thinking at all levels
- Commercial acumen and budget management

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.



  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** "Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest. Webhelp is looking for a Training Delivery Manager to set up and then guide our dynamic Parktown team, ensuring that...


  • Johannesburg, Gauteng, South Africa BestForexBonus Full time

    Key ResponsibilitiesAs a Training Delivery Expert at BestForexBonus, you will be responsible for designing, developing, and delivering comprehensive training programs that meet the needs of our stakeholders. Your primary focus will be on delivering high-quality training sessions on various topics, including onboarding, APT, and other specialized areas.You...


  • Johannesburg, South Africa MTECH TRAINING CONSULTANTS Full time

    Requirements: Grade 12 Qualifications: "Train the Trainer" Course, Conduct Outcomes Based Assessments Training and Modera tion of Outcomes Based Assessments Training 1-2 years hands on experience, in Machinery training (Forklift Re-certification etc) / facilitating in a learning / education environment. Computer Literate (MS Office) Excellent reporting,...

  • Project Manager

    1 week ago


    Johannesburg, South Africa Training Force Full time

    Inherent requirements: - Matric - NQF Level 7 qualification in Project Management or equivalent - 7 to 8 years’ experience in similar role or industry Preferred requirements: - Strong written and verbal communications skills - Commitment to excellence, outstanding work ethic and attention to detail - Effectively communicate with Senior and Executive...

  • Delivery Manager

    1 week ago


    Johannesburg, South Africa Nedbank Full time

    **Job ID** - 131293 (Technical Product Owner )**Job Family** - Information Technology **Career Stream** - It Application Development **Leadership Pipeline** - Manage Managers **Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio...


  • Johannesburg, South Africa Training Force Full time

    Inherent requirements: - Matric - 7 to 8 years of experience in a similar industry and / or role - Skilled in Microsoft Excel, Word, and PowerPoint (Advanced) Preferred requirements: - NQF level 7 qualification in project management or a similar field Duties and responsibilities: - Act as the main point of contact between the client and the internal...


  • Johannesburg, South Africa Training Force Full time

    Inherent requirements: - Matric - 7 to 8 years of experience in a similar industry and / or role - Skilled in Microsoft Excel, Word, and PowerPoint (Advanced) Preferred requirements: - NQF level 7 qualification in project management or a similar field Duties and responsibilities: - Act as the main point of contact between the client and the internal...


  • Johannesburg, South Africa H2R Africa Full time

    PLEASE NOTE THIS IS A FIXED TERM CONTRACT POSITION. ONLY APPLY IF YOU QUALIFY IN FULL. **Education** Degree Human Resources / Training and Development Min 5 years training, development and management experience and 2 3 years in a management role People Management experience is Essential Achievement track record academic Leadership track record SDF, Assessor...


  • Johannesburg, South Africa NIMA Recruitment Full time

    Develop and oversee the implementation of the Companys training, learning and development plans and policies and that are aligned with Groups People Strategy, Transformation Plan and legislative requirements. - Lead the implementation of Bursary, Graduate Mentorship, Apprenticeship and Learnership Programmes. - Coordinate the implementation and...


  • Johannesburg, South Africa Training Force Full time

    Inherent requirements: - Matric Preferred requirements: - NQF Level 7 Project Management qualification or equivalent - Excellent communication skills - Constant attention to detail and accuracy - Ability to see tasks and projects through to completion - Ability to work at a fast pace and to deadlines - Valid driver’s license with own reliable vehicle -...


  • Johannesburg, South Africa Recruiter Ruth | Performability Recruitment Full time

    A dynamic hospitality company is in search of a vibrant Learning & Development Manager to support the organisations learning and development strategies through the analysis, design, development and implementation of learning initiatives. **Duties**: Facilitate learning and development solutions. Consult with relevant stakeholders to understand business...

  • Delivery Manager

    3 weeks ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 122756 Thembi Mtshali- Job Family- Information Technology - Career Stream- It Application Development - Leadership Pipeline- Manage Managers - FAIS Affected**Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of...

  • Delivery Manager

    2 weeks ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 124710 Thembi Mtshali- Job Family- Information Technology - Career Stream- It Application Development - Leadership Pipeline- Manage Managers - FAIS Affected**Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of...


  • Johannesburg, South Africa On Line Personnel Full time

    Full Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...


  • Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job: The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to...


  • Johannesburg, South Africa H2R Africa Full time

    **PLEASE NOTE THIS IS IN THE INTERIM A CONTRACT POSITION WITH THE POSSIBILITY OF BECOMING A PERMANENT POSITION TO THE SUITABLE CANDIDATE. PLEASE ONLY APPLY IF YOU QUALIFY** **Qualifications, Skills, and Experience** - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. - Minimum of 10 years experience in IT including Cloud...


  • Johannesburg, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: He11o... Hollard Group IT Services is looking for an experienced and passionate Service Manager to join the team. The successful incumbent will have the opportunity to work in an exciting environment with a fresh challenge to implement an IT service model and ITSM solution. The successful incumbent will also assume responsibility for...


  • Johannesburg, Gauteng, South Africa The Legends Agency Full time

    Head of Training Pharmaceutical Training AcademyBusiness Unit: CEO OfficeGeographic Location: JohannesburgName & Title of Direct Superior: [To be filled]Number of Immediate Subordinates / Direct Reports: [To be filled]Main Purpose of Job: The Head of Training will spearhead the development and implementation of a comprehensive training academy aimed at...

  • Training Lead

    3 weeks ago


    Johannesburg, South Africa Boardroom Appointments Full time

    **Job purpose**: **Requirements**: - Knowledge of training planning, design and delivery processes, tools, techniques and methodologies, attendance management (scheduling, advancement, etc.),rewards and recognition systems, wellness and retention strategies - Experience with change management processes and the change management policies affecting your...

  • Head of Training

    4 weeks ago


    Johannesburg, Gauteng, South Africa Pro Tem Recruitment Full time

    My client a leader in the Pharmaceutical field is looking for a seasoned Head of Training for JHB department.  If you have solid relevant experience please send me your CV and salary requirementsThe Head of Training will spearhead the development and implementation of a comprehensive training academy aimed at enhancing sales excellence using the Challenger...