Key Accounts Manager
2 weeks ago
Inherent requirements:
- Matric
- 7 to 8 years of experience in a similar industry and / or role
- Skilled in Microsoft Excel, Word, and PowerPoint (Advanced)
Preferred requirements:
- NQF level 7 qualification in project management or a similar field
Duties and responsibilities:
- Act as the main point of contact between the client and the internal project team
- Report to the Senior Project Manager on a weekly basis on project updates, risks, challenges and requests from clients
- Manager communication and monthly reports sent to the clients
- Track the status of projects against schedules and milestones set out
- Audit client feedback reports to review the accuracy thereof and ensure reports are sent out regularly
- Ensure that high level of service delivery is provided to clients in a timely manner
- Resolve any issues and problems faced by clients and manage complaints to maintain trust
- Liaise with functional support teams and adhere to project deliverables
- Build and maintain relationships with the host sites learners and clients through regular contact
- Conduct visits to monitor that the training is on schedule, Portfolios of Evidence (POE’s) are up to date, learners are attending training sessions and that the workplace is adequate
- Coordinate and ensure that the learner absorption process is done efficiently and timeously
- Adhere to the Company’s Quality Management System (QMS) and the Company’s policies and procedures
**Job Types**: Full-time, Temporary
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