Retail Development Manager

4 months ago

Johannesburg, South Africa The Prestige Cosmetic Group Full time

To Results-driven RDM to actively seek out and engage customer prospects; and provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching The Prestige Cosmetics Group values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

Commercial and Business Management
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Travel between different job sites and work with various business clients
- Develop relationships with clients and employees to foster trust and understanding
- Create learning materials such as training documents and presentations
- Lead meetings
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback and implementation of personal development plan

**Teamwork**
- Team player with a self-motivated attitude that delivers results.
- Ability to develop positive working relationships with all stakeholders.
- Ability to ensure deadlines are prioritized and met.
- Ensure compliance to all policies, procedures & values in the business.
- Display a proactive and persistent approach in all aspects of your role.
- Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

**Team Management (Applicable to RDM’s with direct reports only)**
- Identify and recruit high performing BC’s
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members
- Identify training needs for BCs.
- Coach, train and oversee the development of BCs (customer service, product knowledge, systems knowledge, menu of services)
- Review role play and coaching tracking forms with BC to monitor skills
- Foster a work environment in region based on the PCG values.
- Drive a heathy team moral and PCG culture.
- Manage conflict at counters
- Manage daily team/people issues (absenteeism, leave)
- Conducts weekly team meetings for on-going communication
- Conduct monthly one on ones with all BCs and formally review job performance quarterly. Maintain written records of performance meetings.
- Quality assure and verify BCs reviews
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.
- Deciding and Initiating Action
- Persuading and Influencing
- Relating & Networking
- Adhering to Principles and Values
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Analysing situations
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
- Attention to detail
- Proactivity, adaptability & flexibility
- Multitasking
- Strong interpersonal skills
- Communication skills
- Business acumen
- Matric
- 3 - 5 sales representative experience
- Experience in the salon/spa/skincare/beauty industry advantageous

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