Client Relationship Manager
2 weeks ago
The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.
Water and sanitation - commercial services - customer services
Client relationship manager
TCOE salary commencing from R912,661 to R1, 238, 247 per annum - Ref no: WS 25/23
**Requirements**:
Relevant B degree/B Tech qualification
Must have minimum eight (8) years’ relevant experience in customer relations of which three (3) years should be supervisory experience
Valid driver’s licence.
**Key performance areas**:
Implement a wide range of projects programmes, systems, policies and practices in relation to professional discipline which could impact across several departments in the organisation to effect service delivery to clients
Manage and coordinate customer services i.e. account queries, rebates, notification and service orders, correspondence and liaison with City Ombudsman’s office, etc.
Lead, coordinate and facilitate meetings with management, internal and external clients and fellow professionals to give or receive information on projects, processes policies and systems
Liaise and manage processes between customer relationship management and other internal/external role players
Ensure that staff resources are utilised optimally in the branch to be able to meet and continually improve service delivery requirements
Manage and supervise administrative teams for the section
Process and record sequences to be performed in accordance to audit guidelines and general accepted accounting principles.
**Closing date**: 10 March 2023
Please quote the reference number of the vacancy in all communications.
Certified copies of qualifications must be available on request.
Copies of supporting documents will not be returned.
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