Quality Assessor/ Quality Assurance Agent
2 weeks ago
**Listing reference**: cartr_000517**Listing status**: Online-
**Position summary**
**Industry**:IT & Internet
**Job category**:Data Processing
**Location**:Rosebank
**Contract**:Permanent
**Remuneration**:9 000 Incentives
**EE position**:No
**Introduction**Job description**
- Listening and Assessing calls on the daily bases
- Following up with the appropriate channels when mistakes are found
- Couching other staff members
- Making recommendatins for areas of emprovemnts both to staff and the business
- Assuraing customer's needs are met
- Ability to define quality standards
- Plan and conduct internal quality audits
- The ability to craft positive, informative and brief written communication
**Minimum requirements**
- National Senior Certificate / Grade 12
- MS Office - Excel Intermediate
- High level of accuracy and attention to detail
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- The ability to closely follow quality standards
- Strong administration skills
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