Vodacom Retail Store Administrator

4 days ago

Durban, South Africa Cellular Citi Group Full time

Vodacom's No 1 Franchisee (11 Retail branches) is looking for an experienced, self motivated and vibrant Administrator to foster efficient sales and after sales service to match the clientele at Vodacom|Shops Pavilion, Westwood, Workshop and 4U Bluff.

As part of our Group strategy and playing a vital role in our stores, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

In our efforts to put our customers first always, the Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having leadership qualities and be the support liaison to the sales staff and Manager.

**STORE READINESS FOR TRADE**:
Staff tools are checked and managed daily

Computers and media devices are switched on and troubleshooting completed should there be a technical issue

Stationery replenished

Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.

Bins are emptied and are in place

Participating in Power meeting daily and energising staff

**BACK OFFICE RESPONSIBILITIES**:
You must ensure that operationally there is a smooth flow of communication from back office to the sales floor. This must be an orderly and well organised back office to support:
Issuing devices and simcard stock to sales staff speedily

Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules

Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)

Daily customer care calls for activations eg. simswops, new contracts and connectivity.

Follow up calls 6 days a week for any pending paperwork, activations. All escalations must be done speedily and with urgency.

Capturing of all staff Contracts, Connectivity, Insurance, Prepaid and Upgrade sales.

Capturing all items owing to clients with daily follow up call to customer

Daily capturing of prepaid claims and reconciliation

Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.

Processing Transfer of ownership and keeping customer up to date until completed

Assisting sales staff with deal matches and decline reviews

Assisting with Customer complaints with speedy resolution

Filing of all paperwork daily

Answering the telephone within 3 rings when all staff are busy

Assisting Store Manager with Sales figures

**REPAIR DEVICES**

Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof.

Capturing all Repairs and OBFs and ensuring despatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client.

Management of Loan devices issued to customers with checks completed on issue and return from customer to the Store.

Arranging delivery when needed to facilitate customer experience

**STOCK MANAGEMENT**

Assisting Store Manager to check, load, date and pack stock.

Management of aged stock with date stamps to reduce redundancy.

Assisting with merchandising to ensure you are knowledgeable when assisting customer

Ensuring all staff have an updated stock on hand report daily

**HR ASSISTANT TO MANAGER**

Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers

Staff uniform management as per Vodacom prescribed dress code

Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

**SALES ASSISTANT**

Pitching calls to clients with eligibility to upgrade and insurance offerings

Checking coverage for Connectivity options and quoting on pricing

**Do you have what it takes to join a Company that is revolutionising the Telecommunications space?**

**We are looking for these qualities**:
1. Articulate and well spoken’

2. Previous Cellular administration experience.

3. Previous Vodacom systems experience eg. M2 Dealer, Siebel C3D, VPP, VCP

4. Ability to be agile with speed and passion are two key requirements

7. Leader ship skills and responsibility.

8. Ability to engage at various levels of the business from Management levels to Sales floor level

**Key Competencies**:

- Agility
- Teamwork & collaboration
- Relationship building
- Communication Skills
- Performance & results driven
- Organisational commitment
- Continuous growth & improvement
- Service excellence
- Analysis & problem solving
- Sales orientated
- Quality & detail excellence

**Working hours**:
Retail is detail and core time for business is weekends and seasonal periods. This position will require you to work during Public holidays. Days off will be allocated as per

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