Senior Application Support Consultant

6 days ago


East London, South Africa Abantu Staffing Solutions Full time

**Introduction**

The successful applicant will be responsible for the support of custom designed software for the named client and to provide business support. In addition excellent skills will be required to engage with the client professionally in understanding the business needs and translating this into IT System requirements. Based on-site, the applicant will need good communication and relationship skills to ensure good service levels and business growth. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge

**Job Functions**:
Analysis, Business Analyst, Business Development, Data Analysis, Information Technology, Software Testing, Support

**Specification**:

- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
- Fully understand the clients business model, processes and procedures
- Active involvement in managing two-way communication between ourselves and the relevant Account Managers
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality
- Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Deconstruct client issues and analyze the various solutions via various communication channels
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
- Customer relationship building to ensure our service and value add is of a high quality
- Based on the client site for most days of the week

**Requirements**:
**_
B Com / Information System or similar qualification_**:

- Knowledge and /or exposure to IT/Accounting systems
- Minimum of 5 years’ experience in similar position
- Analytical and problem-solving skills
- Exceptional communication and people skills
- A valid driver’s license and willing to travel during the day in Johannesburg
- Excellent knowledge of business and accounting systems
- Ability to work in a team environment
- An understanding of the software development and database environment will be an added advantage



  • East London, South Africa Abantu Staffing Solutions Full time

    **Description** An established Information Services company, with their head office based in East London (IDZ) and Pretoria, is requiring a Junior Finance / ERP System / Application Support Consultant to provide system, and business support to their clients in their industry. Role : Junior Financial Systems / Application Consultant Minimum...


  • East London, South Africa Abantu Staffing Solutions Full time

    This role is based within a Support Team, assisting clients with queries/issues related to the company's specific accounting software. A knowledge of Accounting principles and accounting software is key. Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment. The successful applicant will...

  • Senior Cro

    1 week ago


    East London, South Africa Foolproof Ltd. Full time

    We are looking for a Senior Optimisation Consultant who is responsible for delivering optimisation programmes to create commercial value for Foolproof and our clients. We are looking for a Senior Experimentation/CRO Consultant to deliver insights to our clients using leading research and experimentation methodologies. You will use a systematic approach to...


  • East London, Eastern Cape, South Africa Bayportsa Full time

    Senior Financial Wellness Consultant - East LondonJoin to apply for the Senior Financial Wellness Consultant - East London role at Bayport Financial ServicesJob title: Senior Financial Wellness Consultant - East LondonJob Location: Eastern Cape, East LondonDeadline: March 28, 2025DescriptionThe Senior Financial Wellness Consultant's main responsibilities are...


  • East London, Eastern Cape, South Africa BONAKUDE Full time

    BONAKUDE East London, Eastern Cape, South AfricaExecutive at Bonakude Consulting (PTY) LTDResponsibilities:Preparation of GRAP Compliant Fixed Assets RegistersPreparation of GRAP Compliant Annual Financial StatementsLead External Audit AssignmentAssist SAICA TraineesPrepare Bid Documents and other Business Development ActivitiesManage teams and expenditure...


  • East London, Eastern Cape, South Africa Bayportsa Full time

    The Senior Financial Wellness Consultant's main responsibilities are to assist Corporate employees in improving their overall financial wellbeing through the evaluation of employees' financial situations, providing them with consolidation and/or personal loan solutions, and educating employees on basic principles of good financial health.To contribute to...


  • East London, South Africa #twiceasnice Recruiting Full time

    **Senior Design Consultant (Design Research exp req)** **Location: London, EN (Hybrid work 3 days in office and 2 days from home)** **Salary: $120,000 - $185,000 + Stock Options + Benefits**Benefits: Medical, Dental, Vision, 401k w/ match, PTO, Stock Options** **Job Type: Full-Time** **Travel: Valid Passport required for Travel to the US for onboarding and...


  • East London, Eastern Cape, South Africa Bayport Financial Services Full time

    Job title: Senior Financial Wellness Consultant - East LondonJob Location: Eastern Cape, East LondonDeadline: March 28, 2025DescriptionThe Senior Financial Wellness Consultant's main responsibilities are to assist Corporate employees to improve their overall financial wellbeing through the evaluation of employee's financial situation, providing them with...


  • East London, Eastern Cape, South Africa Bayport Financial Services Full time

    Job title : Senior Financial Wellness Consultant - East LondonJob Location : Eastern Cape, East LondonDeadline : March 28, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe Senior Financial Wellness Consultant main responsibilities are to assist Corporate employees to improve their overall financial wellbeing through the...


  • East Rand, South Africa Smollan Full time

    We’re on the lookout for an experienced **Senior Sales Consultant.** **As a Senior Sales Consultant, you will be responsible for**: - Administration - In-Store Sales and Marketing - Customer Satisfaction and Service - Supervisory Support **What are we looking for?** To qualify for this role, you should - 2-3 years’ experience in a Retail Sales...

  • Consultant: Sales

    11 hours ago


    East London, Eastern Cape, South Africa Netstar Group Full time

    Netstar East London, Eastern Cape, South AfricaConsultant: SalesNetstar is seeking a Consultant: Sales to join our team in East London, Eastern Cape, South Africa.Key ResponsibilitiesCold calling, marketing, and selling of Netstar tracking applications and solutions to the Insurance channelProspect and target new insurance customersIncrease market share in...


  • East London, Eastern Cape, South Africa Netstar Group Full time

    Sales Consultant: Insurance (East London)Netstar East London, Eastern Cape, South AfricaQualificationsExcellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.High level of integrity and ethical standards.Strong problem-solving skills.ResponsibilitiesCold calling, marketing, and...


  • East London, Eastern Cape, South Africa Girl's Schools Association Full time

    The Senior Administrative Support Officer will provide critical support to the Head of Facilities in ensuring the smooth operation of our facilities management department. This includes managing budgets, coordinating maintenance schedules, and overseeing the work of other staff members.To be successful in this role, you will need to have strong...

  • Sales Consultant

    11 hours ago


    East London, Eastern Cape, South Africa Virgin Active South Africa Full time

    Get AI-powered advice on this job and more exclusive features.Virgin Active Africa, part of the Virgin Group, is on a mission to make exercise irresistible with over 130 clubs and nearly 6000 employees. From making gym easy with Virgin Active Red to redefining health club luxury with the Virgin Active Collection, our values guide us in delivering exceptional...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** 66658 **Job Type** Permanent **Job Title** Netsuite Senior Financial Consultant **Computer Skills** Finance,Finance Functions,Financial management,Fin **Industry** Information Technology and Services **City** Ekurhuleni (East Rand) **Province** Gauteng Our client based in Gauteng is looking for a seasoned Netsuite Senior...


  • East London, South Africa Core Group Full time

    Store - Technical Support iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore Technical...


  • East London, Eastern Cape, South Africa Quanta Consultancy Services Ltd Full time

    As a Senior Project Manager at Quanta Consultancy Services Ltd, you will be responsible for managing multiple projects simultaneously. You will need to have excellent organisational and time management skills, as well as the ability to build strong relationships with clients and colleagues.


  • East London, South Africa PBCS Group Full time

    **Responsibilities**: - Develop and execute strategies to ensure adherence to POPIA and other pertinent data protection regulations. - Conduct evaluations to assess conformity with data protection laws and regulations, including risk evaluations. - Provide recommendations and guidance to improve compliance with data protection laws.. - Collaborate with...


  • East London, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...


  • East London, Eastern Cape, South Africa Shapeslewisham Full time

    About the RoleWe are seeking a Senior Administrative Support to join our CEO's team. As a key member of our team, you will provide high-level administrative support, including calendar management, travel arrangements, and correspondence.Main ResponsibilitiesProvide exceptional administrative support, including calendar management, travel arrangements, and...