IT Support Manager
2 weeks ago
We have an exciting career opportunity for an **IT Support Manager** to join a global online casino and sportsbook company in **Cape Town**. This is a great opportunity for personal growth in a modern gaming technology company. If you’re looking to grow and be the best at what you do, this **job** could be perfect for you
Your key **job** responsibilities as the **IT Support Manager** in **Cape Town** will include:
- Maintaining systems and networks
- Constantly reviewing and improving processes
- Expand upon existing Operational Support to create a 24/7/365 support capability
- Promote the Support team internally so it is seen as the go-to for any Support matters
- Work with team to create documentation to facilitate efficient issue detection and resolution
- Analyse technical issues and collect all necessary technical information for triage
- Monitor and follow up on all requests from submission to resolution
- Collaborate with partners to fully understand problems and to set expectations
- Proactively, collaborate with Engineering, Platform and external partners to determine steps toward resolution and prevention of future issues
- IT project work, as required
Requirements for this **IT Support Manager job** in **Cape Town**:
- Experience as Senior Support Engineer, Support Manager or similar
- Being comfortable with issue tracking using JIRA or similar
- Deep understanding of Incident Management processes
- Ability to quickly learn complex concepts related to the sports betting and casino industry
- Accurate and logical problem-solving skills
- Strong written and verbal communication skills and fluency in English
- Handling multiple tasks and switches priorities as needed
- Ability to research, analyse and determine an appropriate course of action in a variety of situations with mínimal supervision
- Passion about providing the highest level of service
- Exceptional ability to build trust with peers, managers, and executives
- Willingness to be “on-call” and work extended or unscheduled hours as needed
If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our **job** section.
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