Quality Analyst

2 weeks ago


Johannesburg, South Africa Webhelp Full time

**Job Advert**
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Braamfontein, on an exciting new campaign.

A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.

A critical eye for detail is essential in this role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under pressure.

**What you’ll be doing**
- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations

**What you’ll need**
- Matric
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
- High level of attention to detail when calibrating evaluations
- Experience of the quality framework or working in a quality assured environment
- Strong facilitation and coaching skills
- Proven track record of achieving targets
- Previous or current quality experience (Advantageous)
- Ability to work nightshift in line with US hours
- Clear credit, disciplinary and criminal records

Please note that the appointment will be made in line with the Company’s EE Plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02465


  • Quality Analyst

    4 days ago


    Johannesburg, South Africa Webhelp Full time

    **Business Support** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as...


  • Johannesburg, South Africa CallForce Full time

    The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...


  • Johannesburg, South Africa Psybergate Full time

    **What you will be doing**: - Actively contribute towards the implementation of the RDARR/BCBS239 compliance controls for group compliance in conjunction with all related business units - Data profiling and analysis - Analyse, query and manipulate data according to defined business rules and procedures. In the absence of defined rules, analyst should be...

  • Quality Assurance

    4 days ago


    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) Global legal practice is looking to appoint an Quality Assurance (QA) Analyst **Qualifications and Experience**: - Bachelor’s degree in technology or business-related field - Experience in testing maintenance and upgrading software on a regular basis - Experience in translating...

  • Data Analyst

    4 weeks ago


    Johannesburg, South Africa MECS Africa Full time

    South Africa, Gauteng - Jhb Northern Suburbs One of the largest independent owners, operators and developers of shared communications infrastructure in the world is currently recruiting for a Data and Business Analyst. Bachelor’s degree from an accredited university or college in Computer Science IS ESSENTIAL. **As a Data Analyst, you will be able...

  • Analyst Programmer

    4 weeks ago


    Johannesburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are looking for an experienced Analyst Programmer to join our development team. The ideal candidate will have strong programming skills in C# and .Net framework, with a proven track record of delivering high-quality software solutions. The Analyst Programmer will work closely with our business analysts and software developers to design, develop, and...

  • Analyst Programmer

    3 weeks ago


    Johannesburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are looking for an experienced Analyst Programmer to join our development team. The ideal candidate will have strong programming skills in C# and .Net framework, with a proven track record of delivering high-quality software solutions. The Analyst Programmer will work closely with our business analysts and software developers to design, develop, and...

  • Analyst Programmer

    4 weeks ago


    Johannesburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are looking for an experienced Analyst Programmer to join our development team. The ideal candidate will have strong programming skills in C# and .Net framework, with a proven track record of delivering high-quality software solutions. The Analyst Programmer will work closely with our business analysts and software developers to design, develop, and...


  • Johannesburg, South Africa HuntWave Technologies Full time

    The purpose of an SQA is to ensure that all work delivered by PlusNarrative is of the highest quality. This is achieved through the effective planning and execution of tests related activities, ensuring that any development is rigidly tested against detailed functional and non-functional requirements.You'll spend your time implementing manual and automated...

  • Analyst

    7 days ago


    Johannesburg, South Africa Heidrick & Struggles Full time

    Heidrick & Struggles (Nasdaq: HSII) is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services...

  • Analyst Programmer

    6 days ago


    Johannesburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    **Responsibilities**: - Collaborate with business analysts and stakeholders to gather requirements and understand project objectives. - Write clean, scalable, and efficient code that meets coding standards and best practices. - Perform unit testing and debugging to ensure software quality and reliability. - Participate in code reviews and provide...


  • Johannesburg, South Africa Tailormade Solution Full time

    The Call Centre Quality Assurance Manager is responsible for ensuring that the highest standards of quality are maintained over all customer-facing activities within the call centre. The Call Centre Quality Assurance Manager will be tasked with developing and implementing processes and procedures to ensure the quality of customer service delivery, as well as...


  • Johannesburg, South Africa Old Mutual Full time

    Description This is a Senior Level Management role with both functional and business responsibilities. Responsible for setting up the vision, strategy and standards for the practice, manages the resources and budget and ensures the quality and delivery of the analysis services. The Practice lead provides thought leadership, mentoring and guidance to...

  • Data Analyst

    6 days ago


    Johannesburg, South Africa eSoft Development and Technologies Full time

    Managing master data, including creation, updates, and deletion. - Managing users and user roles. - Provide quality assurance of imported data, working with quality assurance analysts if necessary. - Commissioning and decommissioning of data sets. - Processing confidential data and information according to guidelines. - Helping develop reports and...

  • Credit Analyst

    7 days ago


    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R28K - R35K Credit Analyst -Johannesburg North A well established Automotive company based in Johannesburg North, is seeking a qualified ** Credit Analyst** to join their team. As a **Credit Analyst **you will be responsible for assessing and analysing the creditworthiness of clients, evaluating their financial history and...

  • Credit Analyst

    5 days ago


    Johannesburg, South Africa Sydsen Full time

    A well established Automotive company based in Johannesburg North, is seeking a qualified **Credit Analyst** to join their team. As a **Credit Analyst **you will be responsible for assessing and analysing the creditworthiness of clients, evaluating their financial history and determine their ability to repay the proposed loan/s. **Responsibilities**: -...

  • System Analyst

    4 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.It is a contract role3-5 years’ experience as a System...

  • System Analyst

    3 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications. It is a contract role 3-5 years’ experience as a...

  • Systems Analyst

    4 weeks ago


    Johannesburg, South Africa Moyo Africa Full time

    **Systems Analyst** **South Africa** **Overview**: Our client requires the assistance of a Systems Analyst with card processing experience, and any experience working with PowerCARD will be a significant advantage. This role is open to consultants based anywhere in South Africa, although Cape-based would be ideal. The contract on offer will be 12 months at...

  • Data Analyst

    7 days ago


    Johannesburg, South Africa Vulcan Recruit Full time

    **Position**: Data Analyst (Fintech Industry) **Location**: Gauteng/Bedfordview **Salary**: R35 000 - R55 000 (Depending on experience) **Benefits**: Medical Aid & Provident Fund **About Our Client**: Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work environment is...