Level 2 Technical Support

1 day ago


Parktown, South Africa Kubapay Full time

Description

Perform troubleshooting through analysing and diagnostic techniques
Provide customer support on all queries
Pass on any feedback or suggestions to the internal team and adhere to the defined internal procedures
Project implementation
Hardware setup and maintenance
Work with programmers, engineers, and management teams to identify process improvement opportunities, propose system modifications.
**Requirements**:
Strong mathematical/financial skills to help collect, measure, organize and analyze data
Technical proficiency regarding Microsoft and Google G-suite packages.
Experience in handling reporting packages like Business Objects, Qlikview, Qliksense and Crystal reports will be advantageous
Certifications in A+, N+, MCSE, MCSA, MCITP
Problem-solving skills
Accuracy and attention to detail
3-5 years Proven experience as IT support or relevant position
Team-working skills
Excellent verbal and Written communication skills essential
Experience working within the ITIL framework for Incident, Problem and change management
Fare collection and bus industry experience will be advantageous

**Benefits**:
Provident Fund
Paid Time Off
Training & Development


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