Team Leader
2 months ago
Job Description
To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow
Hello Future Team Leader - Secure Chat (Forex)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes- Resolve all customer escalations queries efficiently, and within agreed timelines regarding people enquiries- Support the team with development plans.- Comply with governance in terms of legislative and audit requirements- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information- Comply with governance in terms of legislative and audit requirements- Track, control and influence activities with the specific aim to increase and improve operational efficiencies- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities- Have a minimum of a relevant NQF 6 qualification or higher (Bachelor’s Degree preferred)- Have a minimum of 4 -5 years' experience, with 1 - 2 years at a people management level within a Client Services environment in the Banking sector- Have experience dealing with high level customer queries in a Client Services environment
You will have access to:
- Opportunities to network and collaborate- A challenging working environment- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious- Sales driven- Thrive in a collaborative environment- Client-centric
Job Details
29/11/24
-
Team Leader
6 days ago
Johannesburg, South Africa i-Talk Financial Services Full timeItalk financial Services require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of...
-
Team Leader
5 months ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...
-
Team Leader
2 weeks ago
Johannesburg, South Africa i-Talk Financial Services Full timeBlu Train Group require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of their team by...
-
Team Leader
2 weeks ago
Johannesburg, South Africa Exclusive Essentials Full timePay: From R7 500,00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - What type of leader are you **Education**: - High School (matric) (required) **Experience**: - Team Leader: 3 years (required) **Language**: - Multilingual...
-
Team Leader
7 months ago
Johannesburg, South Africa Tower Group Full time**Job Advert: Team Leader - Crane Operations** Are you an experienced and skilled professional in the field of crane operations? We are currently seeking a dedicated and dynamic individual to join our team as a Team Leader. As the Team Leader, you will assume overall responsibility for the success of our branch and ensure the smooth and efficient running of...
-
Team Leader
7 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Team Leader
7 months ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
7 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
4 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
IT Team Leader
6 days ago
Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full timeWe are hiring an **IT Team Leader based at Johannesburg or Cape Town.** This role is focused on providing team leadership, business analysis and project management for the company Dev team. **REQUIREMENTS**: - **3-5 years’ experience working in Business Analysis**: - 6 months+ team leadership experience - **1 year project management experience**: -...
-
Team Leader
7 months ago
Johannesburg, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision
-
Team Leader It
2 days ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** 66076 **Job Type** Permanent **Job Title** Team Leader IT **Computer Skills** FortiGate,IT Security,MCSE,MS Azure,N+ **Industry** Financial Services **City** Johannesburg (Incl. Northern Suburbs) **Province** Gauteng A company based in Randburg is seeking a hands-on and experienced IT Team Leader, who has solid experience in...
-
Team Leader
7 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Team Leader C
4 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage allocation and quality of work within area of responsibility**experience and qualifications**: - Minimum Qualification - 3 year...
-
Team Leader
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
1 week ago
Johannesburg, South Africa Webhelp Full timeIf you’ve been waiting for an opportunity to expand your career and skills and make use of your passion for people then here it is! We’re looking for a go getter, to join us as a Team Leader working on an exciting and vibrant campaign. If you’ve got a positive attitude that is more contagious than a yawn then you’ll fit right in. This is the perfect...
-
Team Leader
4 days ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you’ve been waiting for an opportunity to expand your career and skills and make use of your passion for people then here it is! We’re looking for a go getter, to join us as a Team Leader working on an exciting and vibrant campaign. If you’ve got a positive attitude that is more contagious than a yawn then you’ll fit right in. This...
-
Team Leader
7 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...
-
Team Leader
2 weeks ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you’ve been waiting for an opportunity to expand your career and skills and make use of your passion for people then here it is! We’re looking for a go getter, to join us as a Team Leader working on an exciting and vibrant campaign in our Braamfontein office. If you’ve got a positive attitude that is more contagious than a yawn then...