Reservations Assistant

3 weeks ago

Cape Town, South Africa A24 Group Full time

**Job Description: Reservations Assistant**

**Location**:Cape Town, South Africa (Main Office)

**About Us**:
We are a prestigious wine farm, Benguela Cove, nestled just outside of Hermanus in the beautiful Western Cape. Alongside our sister UK properties, Leonardslee Gardens and Estate and Mannings Heath Golf Club, we pride ourselves on offering exceptional experiences to our guests. We are currently seeking a dedicated Reservations Assistant to join our team at our main office in Cape Town. This role is pivotal in providing the first point of contact for our guests, ensuring a seamless booking experience across our properties.

**Role Summary**:
As a Reservations Assistant, you will be the frontline of our customer service, handling telephone calls and enquiries with the utmost professionalism and efficiency. You will be responsible for managing reservations for Benguela Cove, as well as providing support for Leonardslee Gardens and Estate and Mannings Heath Golf Club. This role demands excellent communication skills, a knack for problem-solving, and the ability to work flexibly across multiple systems.

**Key Responsibilities**:

- Handle all incoming telephone calls and enquiries with a professional and courteous demeanour.
- Manage reservations efficiently, ensuring all guest requirements are met and confirmed promptly.
- Provide exceptional customer service, addressing any questions or concerns with empathy and accuracy.
- Utilize various IT systems to manage bookings, update customer information, and maintain accurate records.
- Work collaboratively with team members across different locations to ensure a coordinated approach to guest services.
- Identify and resolve any issues that may arise during the reservation process, offering solutions that meet guest needs.
- Ensure up-to-date knowledge of all properties, including services, amenities, and promotions, to provide accurate information to guests.

**Requirements**:

- Proven experience in a customer service or reservations role, preferably within the hospitality or tourism industry.
- Excellent telephone manner and communication skills, with the ability to engage positively with a diverse range of customers.
- Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously without compromising on quality.
- Problem-solving skills, with a proactive approach to addressing and resolving issues.
- A team player, willing to support colleagues and contribute positively to the workplace culture.
- Flexibility to work 5 days a week, including Saturdays and Sundays during core hours.

**What We Offer**:

- The opportunity to be part of a prestigious and growing company.
- A supportive and dynamic team environment.
- Competitive salary and benefits.
- Training and development opportunities to enhance your skills and career progression.

**How to Apply**:
If you are passionate about delivering exceptional customer service and want to contribute to the success of Benguela Cove and our sister properties, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to our recruitment team.

  • Reservations Coordinator

    7 days ago

    Cape Town, South Africa Newmark Hotels Full time

    **OBJECTIVE** We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the...

  • Reservations Supervisor

    5 days ago

    Cape Town, South Africa Seasoned recruitment Full time

    Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotels products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may be required to complete other reasonable tasks as part of...

  • Reservation Agent

    16 hours ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Answer incoming calls and assist guests with making reservations - Accurately input reservation information into the hotel management system - Provide guests with information about room rates, amenities, and hotel policies - Upsell additional services and packages to guests as appropriate **To Apply**: Please submit your resume and...

  • Reservations Co-ordinator

    6 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A Reservations Coordinator is sought to organize and manage this Reservations department’s day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinator is also the liaison between...

  • Reservations Agent

    2 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    **JOB SUMMARY** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. **DUTIES & RESPONSIBILITIES** - Making reservations for...

  • Reservations Manager

    3 days ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    3 days ago

    Cape Town, South Africa Belmond Management Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Coordinator

    6 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Reservations Coordinator (7261) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Reservations Consultant

    3 days ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Consultant at Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you’re looking to develop your skills and be part of the future...

  • Reservations Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Consultant

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls,...

  • Reservations Consultant

    3 days ago

    Cape Town, South Africa Belmond Management Full time

    As a Reservations Consultant at Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you’re looking to develop your skills and be part of the future...

  • Hotel Reservations Consultant

    5 days ago

    Cape Town, South Africa Valor reimagining hospitality Full time

    Brief: Position: Reservations Consultant - External Vacancy Employer: Boutique Hotel (Position based at the Cape Town, Waterfront) This vacancy is only available for South African citizens. No work permits. Valor Hospitality Partners is representing our client a Boutique 5-star property in the Eastern Cape, based at the Cape Town Waterfront. They are...

  • Reservations Consultant

    Found in: Talent ZA C2 - 4 days ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Consultant at Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you’re looking to develop your skills and be part of the future...

  • Central Reservations Agent

    6 days ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...

  • Central Reservations Agent

    6 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office. **Responsibilities**: - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a...

  • Central Reservations Agent

    7 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group-Cape Town **Requirements**: - Minimum 2-3 years’ Hospitality experience in a similar position - Opera experience - Essential - Quality focused - Great communication skills, written and verbal - Energetic and friendly personality - A positive and professional attitude - Exceptional time management, communication skills, and customer...

  • Groups and Reservations Coordinator

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23115987 **Job Category** Reservations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Duty Manager

    6 days ago

    Cape Town, South Africa CC Recruitment Agency Full time

    Job Overview **Date Posted**: Posted 7 mins ago **Location**: Cape Town, Western Cape **Job Title**: Duty Manager (Reservations) **Education Level**: High School / Matric **Job Level**: Management **Minimum Experience**: 3 - 5 Years Duty Manager (Reservations) - Camps Bay, Cape Town. **Requirements**: - Proof of minimum a Grade 12 Certificate. -...

  • Office Admin

    6 days ago

    Cape Town, South Africa Seasoned Recruitment Full time

    Process reservation requests from customers. Provide clerical support to the restaurant staff. Change or cancel reservations at the request of customers. Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage...