DevOps and Client Support
7 months ago
**Key Responsibilities**:
**DevOps-related**:
Maintain and optimise operational networks and servers,
Oversee data backup and system security (e.g., user authorisation, firewalls)
Installations, upgrades and configurations of hard
- and software
Evaluate system performance and recommend improvements
Automate processes
Resolve problems escalated by support teams, and/or clients
Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA)
Provide support and guidance to stakeholders via help desk
**FCL-related**:
Provide training to clients who are not comfortable with all GoodX functions
Manage and deal with telephonic inquiries and issues, and record them on the ticket system
Training and hand-holding of new clients and installations where necessary
Developing workflows for clients
Any ad-hoc instructions given by team leaders or management
**Skills and attributes**:
Diagnostic and problem-solving skills
Client-oriented
People skills
Patience and empathy
Curiosity
Eager to learn
Ability to work independently
Ability to prioritise
Telephone etiquette
Ability to work under pressure and unfavourable conditions
Driven
Must be willing to go the extra mile
Team player
**Unfavourable job requirements**:
Office bound
Travelling
**Legal Requirements**:
Drivers licence and own transport
Clean credit record and no criminal record
South African citizenship, or relevant work permit/visa
**Education & Experience**:
Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous
Understanding of network structures
Understanding of data protection regulations
Experience with DevOps tools
Telephone etiquette
Between 3 - 5 Years
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