DevOps and Client Support

7 months ago


Pretoria, South Africa Jobs4All Full time

**Key Responsibilities**:
**DevOps-related**:
Maintain and optimise operational networks and servers,

Oversee data backup and system security (e.g., user authorisation, firewalls)

Installations, upgrades and configurations of hard
- and software

Evaluate system performance and recommend improvements

Automate processes

Resolve problems escalated by support teams, and/or clients

Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA)

Provide support and guidance to stakeholders via help desk

**FCL-related**:
Provide training to clients who are not comfortable with all GoodX functions

Manage and deal with telephonic inquiries and issues, and record them on the ticket system

Training and hand-holding of new clients and installations where necessary

Developing workflows for clients

Any ad-hoc instructions given by team leaders or management

**Skills and attributes**:
Diagnostic and problem-solving skills

Client-oriented

People skills

Patience and empathy

Curiosity

Eager to learn

Ability to work independently

Ability to prioritise

Telephone etiquette

Ability to work under pressure and unfavourable conditions

Driven

Must be willing to go the extra mile

Team player

**Unfavourable job requirements**:
Office bound

Travelling

**Legal Requirements**:
Drivers licence and own transport

Clean credit record and no criminal record

South African citizenship, or relevant work permit/visa

**Education & Experience**:
Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous

Understanding of network structures

Understanding of data protection regulations

Experience with DevOps tools

Telephone etiquette

Between 3 - 5 Years



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