Knowledge Management Specialist

4 weeks ago

Johannesburg, South Africa Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

**_ _**
- In this role, you will be responsible for the primary functions of Knowledge Management but will also play an integral part in overall continuous improvement through involvement in Service Management, Lean Six Sigma (LDT) and Process Mining initiatives._
- _You will coordinate the Knowledge Management and operational training function with a proactive and problem-solving approach, utilising good logical reasoning ability and interpersonal skills that keep you connected at all times._
- Interaction_
- _Works with Operations leads and customers to design, implement and drive value generating training and knowledge transfer programmes. Be the single point of contact (SPOC) for all Knowledge Management-related queries, activities, implementations, and reporting._
- Responsibilities_
- Manage and report on the following pillars of Knowledge Management_
- Knowledge Management:_
- New Hire Integration_
- _Create and maintain robust induction plans_
- _Create, align, and track new hire learning paths_
- _Grant License to Operate (LTO)_
- Standard Operating Procedure (SOP) Management_
- _Ensure that SOPs, Work Instructions, and operations training documents are maintained, updated and accessible and conform to quality standards._
- Robust Back-Up Structure_
- _Ensure back-up structure for Operations is maintained and that relevant training, testing and documentation is updated._
- Ongoing Performance Improvement_
- _Ensure regular PKT (Process Knowledge Assessment) are delivered, training needs are identified, and remedial training and re-testing are completed_
- Process Trainer Structure_
- _Identify, certify, and manage process trainers through a robust framework. Work closely with the process trainers, who are responsible to create the content and deliver the training for the new hires, and for ongoing performance improvement._
- Other:_
- Support and participate in the delivery, management and reporting of Service Management activities._
- _Surprise Free Operations (SFO) Framework:_
- _Business Continuity Plan (BCP)_
- _Service Management Systems and Projects_
- _Quality Control Auditing_
- Actively participate in LDT (Lean Digital Transformation) and Process Mining initiatives to drive value generation and client satisfaction._
- Qualifications we seek in you_
- _University degree in any discipline (or equivalent relevant work experience)_
- _Prior experience in training/knowledge transfer, service management, or reporting (advantage) OR,_
- _Prior experience in an operational role (financial)._
- _Effective analytical and problem-solving skills with a customer centric approach - should be able to foresee issues and suggest solutions, with impactful data._
- _Outstanding planning and organising skills and a detail orientation._
- _Excellent interpersonal skills._
- _Effective presentation skills._
- _Excellent verbal and written communication skills._
- _Excellent MS Word, Excel and PowerPoint and SharePoint skills._
- _The ability to create complex Excel tables and reports is an advantage._
- _Passionate, committed to learn and make learning impact felt in the business._
- _Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service._
- Preferred Qualifications/ Skills_

**_ _**
- _Focus on Customer satisfaction._
- _Self-motivated, independent, and curious._
- _Able to deal constructively with change and ambiguity._

**_ _**
- What can we offer?_
- _Attractive salary and benefits such as Medical Aid, Retirement and risk benefits_
- _Work in a multicultural environment;_
- _Various trainings (technical & soft skills);_
- _Development opportunities in a growing multinational company;_

**_ _**

**_ _**

**_
Job_**_Assistant Manager_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Nov 23, 2023, 11:14:14 PM_

**_ Unposting Date_**_May 21, 2024, 11:14:14 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

  • Knowledge Manager

    2 weeks ago

    Johannesburg, South Africa Baker McKenzie Full time

    **Role Purpose** *** To develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries. **Main...

  • Knowledge Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Baker McKenzie Full time

    Role Purpose***To develop the local Knowledge strategy in line with and in support of the Firm's global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries.Main Responsibilities Work with...

  • Knowledge Management

    3 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71704 **Job Type** - Permanent **Job Title** - Knowledge Management **Computer Skills** - Knowledge management,Information Architecture,Project Management,Change Management,Communication,Data Privacy and security **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Develop and implement a knowledge management...

  • Knowledge & Insights Specialist

    4 weeks ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**:A key player in the food and beverage sector, providing affordable, top-quality products throughout Africa **Who are we looking for **:A talented and experienced Knowledge & Insights Specialist to join our Digital team. **What will you do**: Some of the day-to-day tasks associated with this role include monitoring and analyzing industry...

  • Knowledge & Insights Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Who are we:A key player in the food and beverage sector, providing affordable, top-quality products throughout AfricaWho are we looking for :A talented and experienced Knowledge & Insights Specialist to join our Digital team.What will you do: Some of the day-to-day tasks associated with this role include monitoring and analyzing industry trends, conducting...

  • Knowledge Manager

    2 weeks ago

    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - Post - Graduate in a relevant discipline is preferred (Master’s Degree is advantageous) - A minimum of 8 years’ experience as a knowledge manager, librarian, analyst or similar role (non-profit or development sector is advantage) - At least 5 years experience in evaluating and improving knowledge such as using data analytics,...

  • Knowledge Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time

    Requirements: Post Graduate in a relevant discipline is preferred (Master's Degree is advantageous) A minimum of 8 years' experience as a knowledge manager, librarian, analyst or similar role (nonprofit or development sector is advantage) At least 5 years experience in evaluating and improving knowledge such as using data analytics, feedback surveys or other...

  • Knowledge Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    As a Knowledge Manager specializing in dispute litigation, you will play a critical role in managing and organizing legal knowledge within our organization. Your expertise will contribute to efficient case management, informed decision-making, and effective dispute resolution.Responsibilities:- Knowledge Management: Develop and maintain a comprehensive...

  • Junior Digital Marketing Specialist

    3 weeks ago

    Johannesburg, South Africa Epsidon Management & Marketing Consultancy Full time

    **JOB PROFILE**: **Job Title: Junior Digital Marketing Specialist** **Division**:Marketing **Location & Address**:Kyalami Business Park, JHB **Reports to**:Digital Campaign, Online & SEO Manager **Direct Subordinates**:N/A **Total Staff in Function**:1 **WORKING RELATIONSHIPS**: **Internal: BM’s & Brand Team** - Marketing Team **External:...

  • Project Compliance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSEThe responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:a) To ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met.b) Ensure that contractors are vetted timeously according to standards.c) Support any other Compliance...

  • Change and Knowledge Manager

    4 weeks ago

    Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: This role forms part of the Operations - Change Management and reports into the Manager Technology Change Control. The focus of this role is to assist with the implementation of the strategic goals, with the focus of Customer and Regulatory service delivery. You will further be accountable for assisting with the development and...

  • Commercial Property Underwriting Manager

    3 weeks ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our client, that is a a leading short-term insurance company based in Johannesburg, is seekng a **Manager** within the **Commercial Property Underwriting** to join their team. **Salary**: R1mil - R1.4mil p/a **Requirements**: - Bachelor’s degree or relevant insurance related diploma: AIISA or FIISA or similar - Recommendation: Management or Leadership...

  • Knowledge Management Lawyer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Watershed Consulting Full time

    Our client a well-established top-notch legal firm into corporate and commercial law with national footprint is looking to employ a Knowledge Management/Professional Support Lawyer in their Commercial Department.Key areas of responsibility include: Assisting with the drafting and ongoing maintenance of commercial precedents, guidance and house views Legal...

  • Knowledge Management Lawyer

    4 weeks ago

    Johannesburg, South Africa Good Help Recruitment Full time

    **Duties and Responsibilities** - Analysing, monitoring and communicating developments in competition law and maintaining up-to-date database of relevant areas of competition law across all African jurisdictions - Keeping abreast of changes or amendments to applicable legislation and current market developments across all African jurisdictions - Development...

  • Maintenance Quality Assurance and Site Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSEMaintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client...

  • Change and Knowledge Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full time

    Job Description:This role forms part of the Operations - Change Management and reports into the Manager Technology Change Control.The focus of this role is to assist with the implementation of the strategic goals, with the focus of Customer and Regulatory service delivery. You will further be accountable for assisting with the development and maintenance of...

  • Knowledge Lawyer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dynexity Full time

    Job Title: Knowledge Management Attorney at [Company Name] Requirements: Must be an Admitted Attorney Minimum of 4 years PQE (post-admission) experience Corporate Dispute Resolution experience About the Role: Knowledge Management: You will be responsible for managing the internal knowledge resources of the firm. This includes gathering and maintaining...

  • Knowledge Management Lawyer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Good Help Recruitment Full time

    Duties and Responsibilities Assisting with the drafting and ongoing maintenance of commercial precedents, guidance, and house views Helping legal experts gather information and resources to help them with clients and cases Ensure an open dialogue with Lawyers, Associates or Partners to help them get the information they need Implementing a search engine...

  • Knowledge Lawyer

    2 weeks ago

    Johannesburg, Gauteng, South Africa AGC Recruitment Full time

    Knowledge Lawyer - Banking and Finance - Legal**An opportunity exists for a Knowledge Management/Professional Support Lawyer in Banking and Finance Department at one of the large law firms based in Sandton Drafting security & Loan docs; Prior experience as knowledge lawyer; Day to day training support; Develop precedent templates; Tracking relevant legal...

  • Specialist Facilitator

    3 weeks ago

    Johannesburg, South Africa Impactful Specialist Solutions Full time

    **Job Purpose**: In this role, you will deliver OEM certification training to developers, administrators and architects to drive adoption and usage of the technology. You will have an opportunity to combine your passion for knowledge transfer with your enthusiasm for technology. It requires exceptional communication and ICT technical skills with a passion in...