3rd Line Support Technician

2 weeks ago

Cape Town, South Africa Shoreability Full time

**Job Title: 3rd Line Support Technician**

We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious and self-motivated, then we'd love to hear from you.

**The Role**: In this role, you will take ownership of escalated issues from our Service Desk, working closely with our Network Infrastructure team. This is a client-facing role, requiring both technical expertise and social skills.

**Key Responsibilities**:

- Provide 3rd Line customer-facing and remote support structure.
- Handle helpdesk and incident management.
- Carry out PC, server, and firewall configuration, troubleshooting, and daily system checks.
- Deliver technical support proactively and reactively to meet client demands and SLAs.
- Maintain internal client documentation and log activities for business metric reporting.
- Ensure client satisfaction and communicate diligently about incident progress, changes, or outages.
- Stay updated with current and emerging technologies in the industry.
- Assist in delivering complex projects and manage, plan, and deliver non-complex projects.
- Develop knowledge of the customer's business strategy and how IT relates to their goals.
- Display technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems and our solutions.
- Assist in providing quotes for equipment and services to clients.

**Qualifications and Skills**:

- Minimum 3 years’ experience working with an MSP.
- Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP troubleshooting, and administration.
- Proficiency with Microsoft Exchange / Exchange Online and Office 365.
- Experience with Remote Desktop Servers.
- Knowledge of desktop support for Windows / Mac / Remote Desktop Session / RDS Farms.
- Familiarity with networking protocols including TCP/IP.
- Excellent communication skills and ability to work under pressure and in a time-sensitive environment.
- Prior experience as a support engineer in a service environment, preferably with SMEs.

**Salary**: R20,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 2023/07/02

  • 2nd Line IT Support

    1 week ago

    Cape Town, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.As part of our dynamic team, you''''ll play a...

  • Junior IT Support Technician

    4 weeks ago

    Cape Town, South Africa Zeal HR Full time

    **Junior IT Support Technician** **INTRODUCTION**: An exciting opportunity has become available within the Construction industry, for a Junior IT Support Technician. The position is based in Plattekloof. **REQUIREMENTS**: - Matric + Tertiary education / Diploma in IT - Or A collection of Microsoft Certifications or similar - 6 months experience in a...

  • Technician

    4 weeks ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 30.01.2023 REFERENCE NUMBER CS 16/23 External SALARY **Basic**: R401 008 p.a DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Technician **Requirements**: - National Diploma or equivalent technical certification (MCSE) - A minimum of an A+, N+ & MCP Certificate or higher -...

  • 2nd Line IT Support

    1 week ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''''ll...

  • 2nd Line IT Support

    2 weeks ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''ll...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Southern Shore Recruitment Agency Full time

    **IT Support Technician** **CBD** **R15 000.00 CTC** Business consulting Service is looking for a young technical person who will be responsible for ensuring both hardware and software is maintained and installed for clients within the buildings. The responsibilities of the IT Support Technician for ALL branches are listed below, however is not limited...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Banxso Full time

    JOB SPECIFICATION: IT SUPPORT TECHNICIANWe are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and desktop support to our internal users, ensuring that all IT systems are running smoothly and efficiently.This position is also responsible for executing planned...

  • 2nd Line Support

    4 weeks ago

    Cape Town, South Africa Red Ember Recruitment Full time

    Job Summary:The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office.This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues.The candidate should have a strong understanding of Windows...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Quadrant Systems Full time

    **IT SUPPORT TECHNICIAN** **Permanent** **Hybrid, 3 days in office** **Cape Town** **What will you do?** Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and communication with clients on data usage. **What will make you successful in this...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa iContact BPO Full time

    Minimum Qualifications / Requirements and Skills **Must be able to work night shift.** - Grade 12 - Relevant IT related degree/diploma advantageous - 2+ year IT Technician experience in any industry - A+ and N+ certified - Excellent written and verbal communication skills - Good problem-solving skills Key areas of responsibility include but not limited...

  • Advanced Technical Support Agent

    4 weeks ago

    Cape Town, South Africa 1-Grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Quadrant Systems Full time

    **IT SUPPORT TECHNICIAN** **Permanent** **Hybrid, 3 days in office** **Cape Town** **What will you do?** Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and communication with clients on data usage. **What will make you successful in this...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Veritas Engineering and Project Management Full time

    There is an immediate vacancy in Cape Town, Western Cape for IT Support Technician, reporting to an IT Manager. Closing Date: 25 March 2023 **Competencies**: Effective verbal and written communication skills |Basic knowledge of the basic IT service offerings within an organization |Proven track record in providing IT desktop support |Sound understanding of...

  • Senior Manager

    4 weeks ago

    Cape Town, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Privilege IT Solutions Full time

    **Summary**: A young, dynamic IT solution company based in Cape Town is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients. Will have to work mostly in the southern suburbs. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service...

  • Senior IT Support Technician

    7 days ago

    Cape Town, South Africa Oona Kriedemann Full time

    Published - Apr 14, 2023 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R20 000.00 - R30 000.00 **Description**: **Senior IT Support Technician - Montague Gardens - R20,000 - R30,000 per month** The manufacturer requires the above to troubleshoot and resolve all IT, hardware, and...

  • Senior IT Support Technician

    4 weeks ago

    Cape Town, South Africa Oona Kriedemann Full time

    Published - May 11, 2023 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R20 000.00 - R30 000.00 **Description**: **Senior IT Support Technician - Montague Gardens - R20,000 - R30,000 per month** The manufacturer requires the above to troubleshoot and resolve all IT, hardware, and...

  • Desktop Support Technician

    6 days ago

    Cape Town, South Africa Smollan Full time

    At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Our organisation is looking for a **Desktop support Technician **to provide PC...

  • Desktop Support Technician

    4 weeks ago

    Cape Town, South Africa BASHR Consulting Full time

    As a Desktop Support Technician, you be responsible for providing end user software support for Windows and Apple Mac Operating relating to UEM migration requirements. You will be required to configure and install software onto end user devices **Requirements**: - Relevant Tertiary Qualification - 5 years within an IT Desktop Support environment - AppleMac...

  • Junior IT Support Technician

    7 days ago

    Cape Town, South Africa Vantage Debt Managment Full time

    **Job details - Junior IT Support Technician** **Salary** R9 500 - R10 500 a month **Job Type** Full-time **Full Job Description** Vantage Debt Management is looking for a focused, self-motivated, and hardworking individual to join our IT team as a Junior IT Support Technician. The chosen individual must be passionate about technology and innovation. We...