Learning Programme Specialist

1 week ago

Johannesburg, South Africa Ubuzwe Talent Solutions Full time

**Responsibilities**
- Understand the solution delivery
- Understand the basic principles of project
- Understand Customer
- Display an Agile
- Display a working knowledge of Lean
- Be able to facilitate online training
- Have a working knowledge of Microsoft Desktop
- Understand how to use tools like Jira and MS
- Understand Agile Scaling environments.
- Display a working knowledge of the Scaled Agile
- Exhibit good listening
- Display problem solving
- Understand how to plan and schedule training
- Can report on training
- Understand data and how to visualise
- Have a positive attitude towards training and knowledge
- Display passion for people and sharing
- .Understand and embrace the Company vision and values, leading by
- Enable up-skilling and corrective action by sharing knowledge and industry trends with
- Enable corrective action to take place by identifying and escalating non-attendance of learning
- Meet with clients to verify needs identified and create a learning program
- Ensure the learning program solution is aligned to Company's strategy and supports policies and
- Ensure implementation of Learning and Development plan.
- Enable electronic booking, tracking and reporting by ensuring that selected learning interventions are loaded onto learning systems.
- Enable effective use of resources and delivery against plan.

***

**Essential Qualifications - NQF Level**
- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- Business Related Post Graduate Degree

**Minimum Experience Level**
- 5 years experience in learning and development, managing projects and consulting.

**Behavioural Competencies**
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successfuI.
- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
- Customer Focus - Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
- Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
- Building partnerships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
- Managing Work - Effectively managing one's time and resources to ensure that work is completed efficiently.

**Technical**
**_I _**
**Professional Knowledge**
- Business administration and management
- Business metrics applied to the HR function
- Client service management
- Client service principles
- Communication Strategies
- Consumer behaviour
- Financial Accounting Principles
- Microsoft Office
- Operations planning
- Principles of project management
- Relevant Company product knowledge
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Service level agreements
- Strategic planning
- Business writing skills
- Oral and written communication techniques
- Management information and reporting principles, tools and mechanism

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