Claims Advisor

4 weeks ago

Cape Town, South Africa Marsh Full time

**Claims Advisor - Marsh - Brackenfell, Cape Town - Fixed Term Contract**

**Please note this role will be based onsite at our clients’ offices - Shoprite Monday to Friday.**

**The company: Marsh**

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

**The role: Claims Advisor**

**What can you expect?**
- Full on the job training
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers, and colleagues across the Group

**What’s in it for you?**
- Competitive salary
- Attractive benefits package (including Employee group benefits, paid annual leave and participation to the Variable Compensation Plan)
- Endless learning opportunities

**We will rely on you to**:

- Proactive Management of an allocated caseload which includes complex and high value cases.
- Ensure all Client requests and queries are dealt with promptly and accurately.
- To gather all relevant claims information & documentation.
- Provide claims guidance to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
- To action all new claims & report to the relevant insurers and stake holders within applicable SLA’s & KPI’s.
- Effective communication with all key stakeholders attending internal meetings representing claims
- Build and manage effective internal and external relationships with all involved parties.
- Proactive diary task management.
- Ensure all files are maintained and data captured is accurate and up to date.
- Produce claims reports as required.
- To ensure all regulatory process requirements are adhered to

**What you need to have**:

- Minimum of 5 years Claims Handling experience within non motor or corporate claims handling
- Effective communication & negotiation skills
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word, and Excel
- Insurance claims handling knowledge
- Ability to influence and build relationships
- Ability to prioritise and organise own workload
- RE Examination preferable or to be obtained

**What makes you stand out**:

- FAIS Accreditation

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity. This position will be filled in accordance with our employment equity policy.

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