Senior Manager: Commercial Underwriting Sandton

7 months ago

Johannesburg, South Africa The Recruitment Council Full time

**Responsibilities**:
Underwriting:

- Provide integrated long-term solutions and strategies for a significant area of responsibility.
- Make authoritative decisions about technical or professional underwriting and business enhancement solutions that would significantly improve business performance. Introduce underwriting rules on the acceptance of business.
- Resolve escalated underwriting complaints and escalated underwriting opinions won claims.
- Manage and contribute to the renewal of BI's reinsurance programme in line with business strategy.
- Ensure optimal placement of facultative cases.

Operations Management:

- Support the overall underwriting strategy by developing and delivering operational plans and outcomes for a large portion of the business.

Product & Solution Development:

- Take responsibility for developing and delivering a major part of the organization's product development program.
- Manage a medium-sized specialist team. May also be responsible for managing the definition, development and delivery of a significant product or service, ensuring alignment with customer requirements.
- Review and enhance BI products accordingly (addressing gaps and competitively).
- Undertake market opportunity assessment for BI products and undertake comparative analysis on key competitors' products.
- Assist the Actuarial team to formulate and develop a comprehensive rating/ pricing methodology for BI non-motor.

Risk Management & Analysis:

- Manage and evaluate individual risks for acceptance where potential high risk scenarios exist or where there are changes to a clients' claims behaviour.
- Determine underwriting processes and minimum risk acceptance criteria for BI's.

Underwriting Policy Development & Implementation:

- Develop a comprehensive underwriting framework for a significant area of the business. Take full responsibility for creating underwriting procedures and monitoring their implementation within underwriting.
- Manage and monitor the adherence to set mandates through technical audits and controls as set in the underwriting framework. Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing the underwriting processes, systems and protocols with a view to improve efficiencies and to ensure best practice.

Operational Compliance:

- Lead and ensure that business activities within a area of responsibility comply with relevant external regulatory codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization. Undertake technical underwriting audits. Develop and manage business rules around when audits are required and adhere to underwriting guidelines and standards by managing audits.
- Ensure that business objectives and personal delivery aligns to and meets the TSW principles.

Leadership and Direction:

- Set and communicate the underwriting strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals. Articulate and communicate key deliverables and business context to the team.
- Lead the team through required business processes, systems and knowledge. Ensure development plans for the team are created, contracted and monitored.
- Revise coaching needs and role profiles to enable customer focused context and expectations.

Stakeholder Engagement:

- Identify and manage stakeholders up to top management level and manage internal and external stakeholder relationships (Brokers; Reinsurance brokers; Management colleagues). Find out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Performance Management:

- Manage and report on the performance of the underwriting area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
- Manage all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
- Align performance management contract to overall business drivers and customer experience expectations.
- Hold monthly team meetings and ensure that actions are recorded and executed.

Organizational Capability Building:

- Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool.
- Revise coachin

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