Customer Service Intern

3 weeks ago

Johannesburg, South Africa Gilbarco Full time

**JOB TITLE**: Customer Service Intern

**LOCATION**: Johannesburg, GP

**PURPOSE OF POSITION**

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Required**

Education/achievements
- Grade 12 Certificate
- Marketing/Communications or Customer Service Degree or equivalent

**Experience/Knowledge**

**Required**
- Good communication skills and interpersonal relations,
- Reliable with good ethical conduct
- Accuracy

**Preferred**
- Ability to communicate in one of the provincial languages, including Afrikaans

**Specific Skills**
- Customer Service Orientated,
- Proficiency in typing
- Good telephone manner

**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**

**Competency**

**Utilises Critical Thinking**
- Positively copes with change; applies knowledge and skills effectively in new environments.
- Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers.
- Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills.
- Applies past learning to solve current problems

**Listens & Responds to Customers’ Needs**
- Demonstrates deep understanding of customer expectations and end user needs.
- Dedicated to exceeding customer expectations.
- Uses unfiltered customer feedback to make improvements in process, products and services.
- Is committed to excellence and understands how daily work impacts the customer.

**Drives for results**
- Consistently drives high quality, on-time results.
- Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact.
- Organizes and prioritizes to drive results.

**LEADERSHIP ANCHORS**

**Charts the Course**

**Utilises Critical Thinking**
- Thinks through and analyses complex problems, challenges and drives to root cause.
- Positively copes with change; applies knowledge and skills effectively in new environments.
- Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers.
- Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills.
- Applies past learning to solve current problems

**Moves Strategy to Action**
- Understands strategy and vision in order to effectively implement actions.
- Prioritizes effectively, acts with speed and agility.
- Creates detailed action plans and executes to drive results.
- Displays knowledge and confidence to execute.
- Demonstrates a sense of urgency.

**Leads in a Global Environment**
- Proactively seeks and uses knowledge of global issues that could affect his / her work or team’s achievement of goals.
- Demonstrates knowledge of relevant local and global rules and regulations affecting how work gets done.
- Is consistently respectful of persons from different cultures and backgrounds.
- Demonstrates an appropriate level of business acumen.

**Drive Innovation & Growth**

**Listens & Responds to Customers Needs**
- Demonstrates deep understanding of customer expectations and end user needs.
- Dedicated to exceeding customer expectations.
- Seeks information from customer feedback to improve.
- Uses unfiltered customer feedback to make improvements in process, products and services.
- Is committed to excellence and understands how daily work impacts the customer.

**Cultivates and enables breakthrough thinking to drive **growth.**
- Generates new ideas and solutions by making connections between diverse types of customers, markets and processes.
- Actively participates in cross functional brainstorming sessions.
- Encourages creative suggestions from others.
- Effectively manages the roll-out of innovative products or processes.

**Encourages thoughtful risk taking to advance innovation**
- Thinks outside the box and advances innovation.
- Willing to stand alone to champion a new idea.
- Demonstrates sound judgment with ideas that involve risk.
- Listens to new ideas even if he / she disagrees with them.

**Ability to influence and position new ideas, initiatives and innovations.**

**Champions continuous improvement**
- Takes actions and makes decisions that support the DBS culture.
- Is aware of and appropriately uses the DBS tools.
- Proactively makes recommendations for future improvements.
- Actively participates in cross functional kaizen teams.

**Leads through DBS**

**Solves problems**
- Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems.
- Uncovers and clearly articulates the problem that needs to be solved.
- Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).
- Prioritizes problems for solutions based on highest impact.

**Drives for results**
- Has capability and capacity to set goals that stretch self and peers.
- Consistently drives high quality, on-time results.
- Demonstrates the sense of urgency and the flexibility needed to achieve results, immediate impact.
- Organizes and prioritizes to drive results.
- Does not let perfect get in the way of better.

**Builds People,Teams &

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