Account Manager: Cyber Security

6 months ago

Cape Town, South Africa iOCO Full time

JOBNUMBER

**iOCO02810**
- CONTRACT TYPE

**Permanent**
- CONTRACT TYPE:
**Hybrid**

**The Role**:
**Skills and Experience**:
**What you’ll do**:
This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments.
- **Client Relationship Management**:

- Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
- Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
- Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
- **Product Knowledge and Consultation**:

- Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.
- **Account Growth and Retention**:

- Identify opportunities for upselling and cross-selling Mimecast products and services.
- Collaborate with Sales teams to develop opportunities.
- Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
- Ensure high Client retention rates by addressing concerns and proactively mitigating issues.
- **Contract Management**:

- Manage Client contracts, renewals, and negotiations.
- Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
- Monitor contract compliance and ensure Clients get the expected value from Mimecast services.
- **Client Training and Education**:

- Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
- Keep Clients informed about new features, updates, and best practices.
- **Client Advocacy**:

- Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
- Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.
- **Reporting and Analytics**:

- Generate and analyze reports on Client usage and satisfaction.
Use data insights to identify improvement opportunities and proactively address Client concerns.
- **Industry Knowledge**:

- Share relevant insights and recommendations with Clients to enhance their security posture.

**Other**:
**Your Expertise**:

- Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.

**Qualifications Required**:

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
- Mimecast certification(s).
- Proven experience in account management for Mimecast services.
- General Cyber Security Certifications.

**Personal Attributes**:

- Demonstrable Competencies/ Track Record;
- Strong communication and interpersonal skills.
- Excellent negotiation and problem-solving abilities.
- Ability to work independently and collaboratively in a team.
- Results-driven mindset with a focus on Client satisfaction.
- Attention to detail and strong organizational skills.

**Other information applicable to the opportunity**:

- **Position Location**:Cape Town or Randburg South Africa
- **Work Environment**:Hybrid
- **Travel**:Office-based meetings and client engagements, travel between JNB and CPT.

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