Cyber Security Account Manager Role

1 month ago

Cape Town, Western Cape, South Africa IOCO Full time
Cyber Security Account Manager Role

iOCO Infrastructure Services is seeking a dynamic and results-driven Cyber Security Account Manager to join our team.

The successful candidate will play a pivotal role in managing client relationships, driving sales, and promoting our Cyber Security solutions.

Main Responsibilities:

  • Client Relationship Management:
    • Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
    • Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
    • Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
  • Product Knowledge and Consultation:
    • Possess in-depth knowledge of Mimecast's email and data security services.
    • Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
    • Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.
  • Account Growth and Retention:
    • Identify opportunities for upselling and cross-selling Mimecast products and services.
    • Collaborate with Sales teams to develop opportunities.
    • Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
    • Ensure high Client retention rates by addressing concerns and proactively mitigating issues.
  • Contract Management:
    • Manage Client contracts, renewals, and negotiations.
    • Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
    • Monitor contract compliance and ensure Clients get the expected value from Mimecast services.
  • Client Training and Education:
    • Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
    • Keep Clients informed about new features, updates, and best practices.
  • Client Advocacy:
    • Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
    • Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.
  • Reporting and Analytics:
    • Generate and analyze reports on Client usage and satisfaction.
    • Use data insights to identify improvement opportunities and proactively address Client concerns.
  • Industry Knowledge:
    • Stay updated on industry trends, email security threats, and regulatory changes.
    • Share relevant insights and recommendations with Clients to enhance their security posture.

Requirements:

  • Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
  • Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
  • Mimecast certification(s).
  • Strong understanding of email security best practices.

Personal Attributes:

  • Demonstrable Competencies/ Track Record:
    • Strong communication and interpersonal skills.
    • Excellent negotiation and problem-solving abilities.
    • Ability to work independently and collaboratively in a team.
    • Results-driven mindset with a focus on Client satisfaction.
    • Attention to detail and strong organizational skills.

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