Senior Cyber Security Account Manager

2 months ago

Cape Town, Western Cape, South Africa IOCO Full time
About the Role

iOCO Infrastructure Services is seeking a dynamic and results-driven Cyber Security Account Manager to join our team. As a key member of our sales team, you will play a pivotal role in managing client relationships, driving sales, and promoting our Cyber Security solutions.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security clients, acting as the primary point of contact for their inquiries, concerns, and feedback.
  • Product Knowledge and Consultation: Possess in-depth knowledge of Mimecast's email and data security services, coordinating assessments to identify areas where Mimecast solutions can enhance a client's email security posture.
  • Account Growth and Retention: Identify opportunities for upselling and cross-selling Mimecast products and services, collaborating with sales teams to develop opportunities and ensuring high client retention rates.
  • Contract Management: Manage client contracts, renewals, and negotiations, monitoring contract compliance and ensuring clients get the expected value from Mimecast services.
  • Client Training and Education: Coordinate training sessions and resources for clients to empower them to use Mimecast services effectively, keeping them informed about new features, updates, and best practices.
  • Client Advocacy: Encourage satisfied clients to become advocates by providing testimonials, references, or case studies, acting as a liaison between clients and vendor's product and support teams.
  • Reporting and Analytics: Generate and analyze reports on client usage and satisfaction, using data insights to identify improvement opportunities and proactively address client concerns.
Requirements
  • Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
  • Familiarity with Mimecast's product suite or similar email and data security solutions.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
  • Mimecast certification(s).
  • Strong understanding of email security best practices.
Personal Attributes
  • Demonstrable Competencies/ Track Record:
    • Strong communication and interpersonal skills.
    • Excellent negotiation and problem-solving abilities.
    • Ability to work independently and collaboratively in a team.
    • Results-driven mindset with a focus on client satisfaction.
    • Attention to detail and strong organizational skills.
Other Information
  • Position Location: Cape Town or Randburg South Africa.
  • Work Environment: Hybrid.
  • Travel: Office-based meetings and client engagements, travel between JNB and CPT.

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