Associate, Community

4 months ago

Johannesburg, South Africa Global Citizen Full time

**About Global Citizen**

Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. Global Citizens have taken over 33.9 million actions since 2009. Today, these actions, in combination with high-level advocacy work, have led to over $43.6 billion being distributed to our partners around the world, impacting 1.29 billion lives in the fight to end extreme poverty.

**Position Overview**

Global Citizen is seeking an Associate, Community + Content to assist with community management, content creation, and reporting for the Social team. This role reports to the Senior Manager, Community and will work closely with our Director, Social Content. This person will have a mandate to help foster community and bring content to life on the platforms where our audience is, with a particular focus on our Africa-focused channels on Twitter and Instagram.

**Key Responsibilities**

**Customer Service + Community Management **- Weighed 30%
- Manages all customer service duties during Africa time zones
- Supports social engagement in specific time zones outside of ET (New York)
- Works with Senior Manager, Community on customer service needs specific to tentpole events, rewards, and marketing initiatives

**Content Creation **- Weighed 30%
- Assist the social team with content creation for all social channels
- Design assets with social in mind, working with Canva (or a similar tool) to contribute to the Content Team workflow
- Assist with copywriting needs for social channels as needed by the larger team

**Reporting **- Weighed 30%
- Develop relevant reports for social team as needed, including results/data and sentiment reporting
- Implement reporting cadence and build out periodic results reports around key initiatives, campaigns, and more
- Build ongoing and periodic social sentiment reports, working with available tools to compile insights and report out to the team as needed

**Campaign Support **- Weight 10%
- Support customer service, social, and community management efforts around the Move Afrika campaign in Q4
- Assist with all relevant campaign needs

**Requirements For Success**

**Education & Experience**
- 1-2 years professional experience in social media content and community management
- Proven experience developing social data and sentiment reports
- Proven experience designing social-first content and writing copy for social platforms

**Attributes**
- Excellent organizational skills, attention to detail, and the ability to manage various competing priorities.
- Creative, proactive, and able to spot problems and solve them.
- A team player with a positive, can-do attitude and sense of humor.

**Preferred Qualifications**
- Understanding of data tools such as Google Analytics, Sprinklr, Domo, and more.
- Ability to analyze data and work in data tools to create custom reports.
- Ability to work in Canva / Photoshop / Illustrator / InDesign to create social media content.
- A dedication to Global Citizen’s mission of ending poverty by 2030.

**More Details**
- Must be authorized for employment in South Africa
- Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our Johannesburg office and 2 days (Monday & Friday) telecommuting.
- Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

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