Social Media Co-ordinator

**Job Advert Summary**:
To contribute to the Pick n Pay brand presence on the social channels including, but not limited to Facebook, Twitter, YouTube, Instagram, and Tik Tok, by effectively engaging with customers on all of the channels.

This role includes content production of posts for the Pick and Pay, QualiSave social media channels, and community relationship management which is centred on resolving customer queries and issues.

**Duties & Responsibilities**:
Content production - Producing, maintaining and managing content production for all Pick n Pay social channels

Content Scheduling - Content scheduling and calendar management

Community Management - Actively engage and manage Pick n Pay community on all social channels in collaboration with the customer service team. Resolve and manage social media customer issues

Campaign management - Manage social paid media campaigns by liaising with the paid media team

Budget management for social channels

Reporting and analysis of social media channel activity

Social media sentiment monitoring and escalation

Social media coverage of events etc.

Admin associated with social media department channels

Monitor competitors in the social space.

**Minimum Requirements**:
Strong problem-solving skills

Ability to cope with ever-changing retail environment

Flair for being creative and original

Ability to work under pressure

Must be timeous

Must be detail-orientated

Have excellent command of the English language, with sound spelling and grammar skills

Must be able to work well in a team, have good people skills and be able to work independently

**Competencies**:
Relevant Diploma or similar qualification (preferable).

3-5 years experience in a social media role.

Social listening tools experience essential.

Social analytics tools experience essential.

Social Reporting experience essential.

PC Proficient (MS WORD, MS POWERPOINT, INTERNET, EMAIL)

Retail experience would be preferable.

Marketing experience would be preferable.

Video creation experience a plus.

In-depth understanding of digital marketing best practices.

**Additional Information**:
Competency based interview will be conducted for the shortlisted.