IT Service Technician

3 weeks ago

Randburg, South Africa Leapfrog Computers Full time

**IT Helpdesk Support Technician**

**Randburg and surrounding**

IT Company based in Randburg. We are a committed group that takes pride in looking after our clients and employees and always delivering exceptional customer service.

**About the Role**:
We have a great opportunity for someone with Prior experience in first level technical support.

In this role you will experience a real blend of on the spot problem solving, and customer support, it’ll be a daily test for your analytical mind, with plenty of opportunities to engage with and assist a fantastic range of people.

As part of our Desktop Services team, you’ll be on hand to provide swift and effective IT desktop support and advice day to day - wherever the question or issue might come from. You’ll be able to diagnose and resolve problems across hardware, software, network, systems and other computing related tech, and be quick to spot and analyze performance issues that arise.

**You will do**:
Hands-on experience with Windows 7, Windows 10, Windows Server 2008, Windows Server 2012,2019 and 2021.

Active Directory, Exchange online.

User account creation for Active Directory, Exchange Mailboxes, Distribution lists.

Internet browsers (Explorer, Chrome, Edge).

Expert knowledge of Corporate VPN technologies. Beneficial.

Support for laptops, desktops, projectors and office automation.

Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

Respond to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.

You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines.

**You will have**:
Matric and Diploma or Degree in Information Technology or related field A+, N+ or related.

Clear criminal record;
South African citizen;
NON Smoker Critical.

Networking experience (Advantageous)

Firewall exposure (Advantageous)

Working experience with Microsoft Azure (Advantageous)

Onsite and remote support to Clients, there will be a requirement to travel within Gauteng and nationwide for on-site visits, if the client requests onsite visits or problem cannot be resolved remotely

Essential - need own reliable transport and drivers license. (Depending on role)

Willing to work overtime, standby, and weekend/s (On authorised events only)

Communication in English and Afrikaans comes naturally both written and verbal.

Enjoy communicating with people and solving problems over the phone and in person.

Appearance - well presented and professional.

Have overall good health.

Willingness to learn a new system/s

Ability to troubleshoot and break down a problem into more manageable parts.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking.

Application Question(s):

- Do you have reliable transport for this role?

Ability to Commute:

- Randburg, Gauteng (required)

Ability to Relocate:

- Randburg, Gauteng: Relocate before starting work (required)

Application Deadline: 2024/03/01
Expected Start Date: 2024/03/01

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