Head of Technology Innovation Lead
17 hours ago
We are seeking a highly skilled Head of Technology Innovation Lead to join our team at Planet10.
Job SummaryThe Head of Technology Innovation Lead will be responsible for leading the technical squad to design, implement and maintain customer hardships technical solutions. This role involves owning the customer hardships technology and data stack, ensuring effective and stable operations and fast turn-around time for changes.
Key Responsibilities- Technical Leadership: Lead the technical squad to design, implement and maintain customer hardships technical solutions.
- Technology Ownership: Own the customer hardships technology and data stack, ensuring effective and stable operations and fast turn-around time for changes.
- Procurement and Development: Procure or develop appropriate information technology components to achieve customer hardships objectives and deliver best in class customer experience.
- Strategy Implementation: Inform customer hardships and recoveries strategy. Implement hardship strategy and customer experience approach by performing the necessary changes to technological capabilities of the customer hardship operations.
- Alignment and Efficiency: Align the customer hardships strategy to the organisational technology strategy, balancing helping customers with maximising collection metrics.
- Decision Engine: Drive defining, implementing and updating of the decision engine for customer hardships purposes.
- Process Optimization:
- Ensure that current processes are being utilised optimally to increase operational efficiencies.
- Data Analysis and Strategy: Leverage expert use of data in order to inform strategies and monitor performance, implement and validate champion / challenger strategies for technological components.
- Team Management: Build, guide and coach a high-performance team of engineers, analysts, decision specialists and UI designers to achieve area objectives.
To be successful in this role, you will need:
- A Bachelor of Science degree in Mathematics, Statistics or Informatics.
- Minimum of 10 years of collections and / or recoveries experience.
- Minimum of 10 years of experience working with collection strategies and / or collections data / reporting.
- Minimum of 5 years of experience with collections and / or recoveries technologies.
- Minimum of 6 years of managerial experience.
- Ability to work with SQL-based systems to extract and transform data.
- Experience working with Microsoft or AWS data and reporting technologies is an advantage.
- Experience with Atlassian tools-Jira, Confluence etc.
The estimated salary for this role is $120,000 - $180,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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