Social Media

1 week ago


Johannesburg, South Africa HireJoy Pvt Ltd Full time

Job description

The hybrid community manager role is broken down into two parts:
1) A community manager to support the consumers across all channels end-to-end in the relevant local languages,

Role responsibility 1: Community Management:

- The CM is responsible for managing communications to the consumer and feeding back the consumer insights into the CIC team.
- The CM will also be responsible for social data cleaning, exporting, and managing. As a mid-weight CM, they are expected to pay extreme attention to detail, which will allow for best-inclass consumer responses.
- Customer service should be of the utmost importance to this individual.
- Across their pages managed, the CM will showcase best-in-class customer service to all consumers who contact the brand via social media.
- The CM will work with the response agents to close and log all consumer queries.

Key responsibilities and tasks:

- Fluent in speaking English and Portuguese Proficient reading and writing skills for both English and Portuguese.
- Managing all social media platforms for the brands that they are responsible for Content publishing and scheduling.
- Consumer escalations to the response team
- Case logging as received via phone and web
- Ability to link brands to trends and opportunities spotted online
- Content creation and conceptualisation with the team for special days and ad hoc events
- Live event coverage for Clients brands when required Creation of content reports using tools and platform data Community insight detailing to analysts.
- Attention to detail: Spelling errors are non-negotiable
- Weekly social media trends research
- Exporting clean and accurate data from Sprinklr for the analytics team
- Datasheet management for their brands Inbound conversation data cleaning for the brands managed Inbound conversation tagging
- In-depth knowledge of Sprinklr, Facebook, Twitter, Instagram and YouTube

Role responsibility 2: Response Agent

Key responsibilities and tasks:

- Answer all calls and support the customer’s request.
- The agent will be measured on the speed to answer the call and the abandoned rate.
- All voice mail calls need to be responded to within 24 hours or the next working day after the weekend
- Social Community content management: aim for 50% positive sentiment through conversations, engagement and complaint management Knowledgebase response management:

- Type of enquiries: Product complaints, promotion complaints, journalist responses and sponsorship requests.

**Job Type**: Contract

**Job Types**: Full-time, Contract
Contract length: 12 months

**Language**:

- PORTUGUESE (required)



  • Johannesburg, South Africa 4King Media Full time

    We're seeking a Social Media - Content Creator with a passion for casinos, sports, and a strong social media presence to join our team. **Responsibilities**: - Create engaging content and manage social media platforms. - Develop and implement social media strategies. - Monitor and engage with our audience on social media. - Stay updated on industry trends...


  • Johannesburg, South Africa The Media Co.Lab Full time

    Are you a social media aficionado with a passion for digital advertising? Do you thrive on creating engaging content, managing multiple accounts, and delivering outstanding results? If so, we have an exciting opportunity for you to join our dynamic digital advertising agency as a social media and community manager! At The Media Co.Lab we're at the forefront...


  • Johannesburg, South Africa Vetro Media Full time

    Vetro Media, a results-based Marketing agency based in Johannesburg is looking for a mid-senior social ads and media specialist. In this role you will be responsible for managing all our clients paid media, content and channels and reporting on these with data-driven insights. A s a successful Paid Media specialist in social you will effectively manage...

  • Social Media Manager

    2 weeks ago


    Johannesburg, South Africa Ad Talent Africa Full time

    A leading Healthcare business is looking for a Social Media Manager who will be responsible for planning, implementing, managing and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales. **SKILLS/PHYSICAL COMPETENCIES** - Social Media Strategist using social media for brand...


  • Johannesburg, South Africa AltWork Global Full time

    **Social Media Manager** **Hours**:Full time 40 hours **Location**: Rivonia, Johannesburg **About AltWork** **Job Purpose** The Social Media and Marketing Officer will be responsible for developing and implementing a Social Media strategy in order to increase online presence and improve online marketing and sales efforts. **Main Duties and...


  • Johannesburg, South Africa Dibber International Preschool Full time

    Dibber social media coordinator | Johannesburg Do you dream of a job where you have every opportunity to develop and grow both professionally and personally while doing the world’s most important job? Welcome to Dibber! Dibber is a global family-owned early childhood education group from the Nordics developing and running 600 ECD centres and schools in 10...


  • Johannesburg, South Africa Dananda Services Full time

    **Responsibilities** - Develop, implement and manage our social media strategy - Define most important social media KPIs - Manage and oversee social media content - Measure the success of every social media campaign - Stay up to date with the latest social media best practices and technologies - Use social media marketing tools - Work with copywriters and...


  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: **Main Purpose of Role**: - Develop and execute tailored social media campaigns across global markets, supporting the global social media and marketing team. - Help TransUnion have a strong social media presence through organic, paid and advocacy, positioning us as a...

  • Social Media Manager

    2 weeks ago


    Johannesburg, South Africa Penquin Full time

    **Overview and overall objectives**: **The role of the social media manager is to**: Manage Penquin’s internal and external digital assets, which includes the management of all client’s social media platforms. Contribute to the management and growth of clients and partners as may be identified by Penquin. Conceptualise strategy and campaigns, as well as...


  • Johannesburg, South Africa The Digital Plug Full time

    **Requirements**: 2-3 years of experience in social media services Strong knowledge and understanding of social media platforms and the latest key trends Ability to schedule and create social media content for Kena Group entities and potential clients Skill in identifying and reporting on opportunities and weaknesses in current social media...

  • Social Media Manager

    2 weeks ago


    Johannesburg, South Africa Alliance Work &Travel Full time

    Are you looking for your next challenge as a social media manager & Content creator? Then read on Your overall purpose as a social media manager & Content creator will be to lead an organisation's social media strategy in order to boost visibility and customer and client engagement. This typically involves managing our organisation's online presence by...


  • Johannesburg, South Africa Alliance Work &Travel Full time

    Are you looking for your next challenge as a social media manager & Content creator? Then read on Your overall purpose as a social media manager & Content creator will be to lead an organisation's social media strategy in order to boost visibility and customer and client engagement. This typically involves managing our organisation's online presence by...


  • Johannesburg, South Africa Crayon Full time

    **How you'll role** **What you'll do** - Take full responsibility for creating a strong social media strategy - Capture still and video content for social media; edit the content so it’s suitable for various platforms - Write social media copy - Monitor and report on social media content - Respond to social media queries - Be required to work flexible...


  • Johannesburg, South Africa SoulProviders Collective Full time

    Social Media Manager We are looking for an energetic, dynamic, and confident social media manager with a minimum of five+ years (±5) of experience in a social media role. The Social Media Manager is ultimately responsible for the smooth running of our clients' accounts: strategically, operationally, creatively, and financially. Main responsibilities: As a...


  • Johannesburg, South Africa Jacaranda FM Full time

    We are searching for a dynamic Social Media Coordinator to join the Jacaranda FM Digital Team. The successful incumbent will be based at Midrand and service Jacaranda FM, a division of Kagiso Media (Pty) Ltd. The social media coordinator will be responsible for the day-to-day management and growth of all Social Media Channels. While this role focuses on...


  • Johannesburg, Gauteng, South Africa Mukuru Full time

    Social Media SpecialistAbout Mukuru:Mukuru is a purpose-driven, fast-paced organisation, rapidly expanding within the fintech sector. We are looking for a talented and passionate Social Media Specialist to join our dynamic team. This is a fantastic opportunity to work in a growth-focused environment and make a meaningful impact by enhancing engagement on our...


  • Johannesburg, South Africa NBHD Full time

    **Job Title**: Social Media Assistant **Location**: Johannesburg **Type**: Full-time **About NBHD Creative Brand Consultants**: At NBHD, we blend creativity with insight to build brands that resonate and engage. If you're eager to contribute to compelling advertising and design solutions across a variety of channels, we'd love to meet you. **Role...


  • Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - 135647 - Busi Radebe- Job Post End Date: 11 September 2024- Job Family- Marketing, Communication and Research- Career Stream- Marketing and Brand Management- Leadership Pipeline- Manage Others (MO)- FAIS Affected**Job Purpose** - The Social Media Manager is responsible for leading and coordinating the...


  • Johannesburg, South Africa TVAG LLC Full time

    **We are looking for a strong Brand Manager/ Social Media Manager who can join our team!** **Note: Resumes should be in English.** Digital Skills + Experience - Create + manage a monthly content calendar for social channels (Instagram, Facebook, TikTok, Twitter, YouTube, and/or Pinterest) - Creating engaging social posts - Publishing content on our...


  • Johannesburg, South Africa Boardroom Appointments Full time

    **Job purpose**: We are currently recruiting for a Social Media Specialist who is dedicated to crafting excellent original content and taking our social media presence to the next level. **Minimum requirements**: - A bachelors degree in Journalism, Business, Public relations or Communications. - At least 3-5 years of experience as a Social Media...