Agent-at Your Service

7 days ago

Johannesburg, South Africa Marriott Worldwide Full time

**Job Number** 22132442

**Job Category** Rooms & Guest Services Operations

**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

**Safety and Security**
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Maintain awareness of undesirable persons on property premises.

**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Comply with quality assurance expectations and standards.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
- Accept and record wake-up call requests and deliver to appropriate department.
- Log all guest requests, incidents, and adjustments customer relationship management (CRM) system to allow for proper tracking and documentation of guest problems and solution.
- Respond to special requests from guests/residents with unique needs.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain hotel features to guests (e.g., use of room key, ice and vending areas, in-room safe, hotel services).

**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.

**Working with Others**
- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignit

  • Recruitment Agent

    2 weeks ago

    Johannesburg, South Africa Educare Tutoring Service Full time

    Educare is a company that offers educational services to students from primary to secondary school. These services are offered by our well-trained teachers and tutors who work as part of our team. As a sales agent, you will be required to work as part of our marketing team. Your role will be to assist in finding clients (Students) who require our services....

  • Commercial Referral Agent

    6 days ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Duties**: - A Referral agent will be responsible for generating new business leads - The Referral agent agent will be responsible for own prospecting of potential customers. - The Referral agent will be required to achieved desired monthly KPI targets (leads, sales and GWP) - The Referral agent will act as a brand ambassador for the company - The Referral...

  • Technical Authorisations Agent

    7 days ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Technical Authorisations Agent - Pioneering Progress in the Motor Industry!** Are you a detail-oriented individual with a passion for ensuring technical excellence in the world of automobiles? Do you thrive on being the gatekeeper of cutting-edge automotive technologies? Join our client's team and be part of a team that drives innovation in the motor...

  • Customer Service Agent

    5 days ago

    Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Customer Service Agent

    1 week ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Norwegian Speaking Customer Service Agent

    2 days ago

    Johannesburg, South Africa Initiate International Full time

    We have an exciting career opportunity in **Johannesburg, South Africa** for a **Norwegian speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...

  • German Junior Service Desk Agent

    3 days ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a German Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

  • Mandarin Junior Service Desk Agent

    2 days ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...

  • Italian Junior Service Desk Agent

    2 days ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

  • Fttb Sales Agents

    1 week ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **Cool Ideas is looking for dynamic, energetic salesperson(s) to join our **Fibre to the Business (FTTB) Team. **We require agents in the Gauteng and Western Cape region.** **Requirements**: - Minimum of 3 years demonstrable sales experience - Excellent communication skills; written and verbal - Must be driven to achieve monthly sales targets Roles and...

  • Service Desk Agent

    7 days ago

    Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full time

    4 x Mandarin Service Desk Age 4 x Italian Service Desk Agents 4 x German Service Desk Agents Good, professional telephone etiquette- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the...

  • Fttb Sales Agent

    1 week ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **Cool Ideas is looking for dynamic, energetic salesperson(s) to join our**Fibre to the Business (FTTB) Team.**We require agents in the Gauteng and Western Cape region.** **Requirements**: - Minimum of 3 years demonstrable sales experience - Excellent communication skills; written and verbal - Must be driven to achieve monthly sales targets Roles and...

  • Customer Service Agent

    7 days ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial industry is looking for an experienced customer service agent.

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate international Full time

    We have an exciting **job** opportunity for a **Customer Service Agent** who is customer-orientated and who has a passion and liking for people to join our client’s team in **Johannesburg**. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face...

  • Customer Service Agent

    1 week ago

    Johannesburg, South Africa Initiate international Full time

    We have an exciting **job** opportunity for a **Customer Service Agent** who is customer-orientated and who has a passion and liking for people to join our client’s team in **Johannesburg**. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face...

  • Customer Service Call Centre Agent

    4 days ago

    Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with various queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience - Attention to detail - Good communication skills -...

  • Swedish Speaking Guest Service Support Agent Job

    2 weeks ago

    Johannesburg, South Africa Language Recruiters Full time

    We have an exciting **job** opportunity for a **Swedish speaking Guest Service Support Agent** to join a leading international travel company and work remotely in **Johannesburg, South Africa**. If you enjoy talking to people and are able to work in fast-paced and competitive atmosphere, this job could be perfect for you! This company offers an excellent...

  • Call Centre Agents

    5 days ago

    Johannesburg, South Africa Careers At Skills Excel Full time

    Contact Center Agents, Customer Service inbound & outbound Working in a growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approach. **Responsibilities**: Ensure all internal processes...

  • Customer Service Agent

    2 weeks ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **Position**: Customer Service Agent **Introduction**: Our client a local business with a national footprint is looking for a Customer Service Agent based in Sandton. **What will be required of the role?** - Booking calls - Following up on jobs - Liaise with the different stores on deliveries. - The job description will expand as the role is _developed._ -...