Branch Manager- Parow

3 months ago

Parow, South Africa Fidelity Services Group Full time

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**Branch Manager**

**Parow**

**Reporting to: Regional General Manager CIT**

The above position is vacant at Parow branch, reporting to the Regional Manager.

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

**Minimum Requirements**:

- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the Cash in Transit Industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.

**Key Performance Areas: (not totally inclusive)**:

- Ensuring that contractual requirements are met as stipulated by the client SLA
- Building relationships within the FSG group to ensure the correct levels of service is rendered in all aspects
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- SLA must be monitored and where not met; the necessary action plans must be put into place to ensure SLA target is met.
- Ensuring the ongoing measurement of staff and where needed, to intervene to ensure high levels of performance is maintained.
- Ensure that the branch administrative requirements are done in a timeous manner at the correct level of care.
- Escalating matters of importance/urgency to executive level where required.
- Submitting relevant weekly / monthly and daily incident and general reports as required by Senior Management.
- Continually reassessing the Branch/Operational risk in his sphere of responsibility and implementing the necessary preventative measures to manage the overall risk of the company
- Knowledge of the CIT retail industry as well as Cash Management services.
- Fleet Management.
- Management of Branch Financial Monthly Operating Service
- Cost Control/CPS.
- Management of various security features i.e. Branch/Vaults and vehicles
- Ensure all regulatory compliance i.e. Firearms, Health and Safety, PSIRA, Road Traffic Act etc is complied with
- Vendor Management

**Other Personality Attributes**:

- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player

**Core Competencies**:

- Planning
- Leadership
- Organisational skills
- Control

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**Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.**

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**E and OE

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