Call Centre Sales Head

3 weeks ago


Johannesburg, South Africa Edge Executive Search Full time

CALL CENTRE SALES HEAD
- 2023-08-18 - 2023-09-15
- Permanent
- JHB003381
- Sales- Gauteng, JHB - Northern Suburbs

Our client based in the North is looking for a Call Centre Head with strong campaign experience

**RESPONSIBILITIES & DUTIES**

The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.

**Strategic**
- **Develop and Manage Sales Strategy**
- Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;
- Implement and ensure compliance with the Strategy while maximising

**Operational**
- **Ensure the Delivery of Great Quality Sales calls**
- Drive good foundations across all calls;
- Achieve the relevant KPIs, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns;
- Ensure compliance in terms of sales, tone, manner and legal requirements;
- Focus on reducing pendings to below client’s targets;
- Constant improvement of call quality;
- Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.
- Drive sales performance to reach and exceed client targets

**Monitor the daily productivity of the Call Centre;**
- Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign - with the aim of exceeding client's requirements, where relevant;
- Achieve the minimum total CC hours and average hours per SC;
- Ensure consistent improvement in performance in order to achieve & exceed BI targets ;
- Design and implement fit-for-purpose incentive campaigns and

**Lead Senior Sales Leaders**
- Allocation of campaigns to the Sales Teams;
- Assume accountability for the structure of the Sales Team and growth plans;
- Ensure rigorous and consistent Performance Management is conducted across Sales Teams;
- Alignment of coaching of the Sales Team;
- Motivate, instil and uphold the values of the client;
- Maintain a pipeline of future SSLs and SLs and ensure all are developed

Requirements and Skills:

- Matric
- Computer Literate
- FAIS compliant and a Key Individual (KI)
- Deep understanding of, and experience in managing large sales teams, preferably in call centre environment
- Good knowledge of call centre processes, procedures and reporting methods
- Understanding of all company policies and procedures
- Good managerial skills
- Excellent understanding of the business strategy
- Self-motivated
- Ability to cope well under pressure
- Interpersonal skills
- Excellent communication skills, verbal and written
- Good time management
- Strong leadership ability
- Able to constantly motivate the sales floor
- For more information please contact:

- Carlene Jansen



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