![ARTHUR FORD](https://media.trabajo.org/img/noimg.jpg)
Customer Support Leader
2 weeks ago
At ARTHUR FORD we believe in excellent customer service while creating business opportunities and selling amazing fragrances, health, face and personal care products.
Are you a strong leader who loves making customers happy?
ARTHUR FORD is looking for an experienced, self-motivated Customer Support Leader to join our team and start a new customer support division.
Join us in providing superior experiences for our valued customers.
BeSuperior #BeBoss.
- **DUTIES AND RESPONSIBILITIES **_
- Ensuring a Superior Customer Experience through excellent sales service
- Maintaining an outstanding telephonic experience with excellent communication to customers being a focus
- Ascertain Customer needs and wants - with upselling and cross selling being a focus to create opportunities and promoting sales
- Recommend items that match customer needs
- Manage point-of-sale processes
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow company procedures and policies as laid out in Standard Operating Procedures
- Oversee and monitor call centre employees, including call volume, quality and targets
- Provide team training and feedback
- Resolve any call centre queries, complaints or issues in a timeous and Superior manner
- Drive and lead team to meet call centre targets, including being responsible for efficient call handling and overall team performance
- Provide daily, weekly and monthly report back to team and management
- **DESIRED EXPERIENCE AND QUALIFICATION **_
- Minimum Matric
- Relevant tertiary qualifications will be advantageous
- Minimum 3 years' working experience in a customer service call centre environment with management experience
- Solid understanding of Customer Service Call Centre performance metrics, including reporting and feedback requirements
- Proficiency in English and Zulu - spoken, written and reading
- A good understanding of using call centre software and tools
- Track record of overachieving sales quotas with a special focus on Customer Experience
- Excellent communication and interpersonal skills
- Excellent problem solving and decision making skills
- The ability to work as part of a team, as well as the ability to work independently
We offer a competitive basic salary with an uncapped commission structure and excellent incentives. We will also provide uniform, monthly cell phone data & talk time and a product allowance.
**Job Types**: Full-time, Temporary
Contract length: 3 months
Pay: R5 000,00 - R15 000,00 per month
Application Question(s):
- What is your availability to start work / notice period?
- Where do you currently live (please list town and province)?
- Give an example of a time when you have been entrepreneurial or shown ownership?
- Have you ever been dismissed or disciplined for dishonesty in the workplace? If yes please list details.
- Please list references for work experience (include name of referee, company name, their position and contact details).
- Tell us how you would start by setting up and running a successful customer service call center?
**Education**:
- High School (matric) (required)
**Experience**:
- meeting Sales Target: 3 years (required)
- Call Centre: 3 years (required)
- Call Centre Management: 3 years (required)
- call center performance metrics: 3 years (required)
- Call Centre Software and Tools: 3 years (required)
**Language**:
- English (required)
- Zulu (required)
Expected Start Date: 2024/05/31
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