Customer Success Manager
3 weeks ago
**What are we?**
PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.
We are a market leader in the real estate payment sector and come to work to create and build on a superior product and service for our customers.
Our team leaders are relaxed, secure, fair, friendly, participative, innovative, trustworthy and highly competent.
We prefer to make decision quickly and openly. We like complex challenges. We like to do new things and we like our people to feel that they belong. We want our people to do what they are excited about and to take responsibility in producing great work furthering the company’s goals.
**What are we looking for?**
- A Customer Success Manager in the Gauteng area who will be responsible for engaging with clients by building and preserving trusting relationships.
- PayProp is focused on delivering a world class end-to-end customer experience. The Customer Success Managers function falls within a framework of standards which are consistent, professional and support the delivery of customer excellence, to help achieve lasting sustainability and impact on the ZA business growth.
- Truth and Care are the core of all communications and interactions with clients and colleagues
**Function**:
- Builds and maintains relationships with all allocated clients;
- with a strong focus on a) encouraging (selling) full system usage and b) client retention;
- measures 'temperature' of clients in all interactions;
- provides feedback on all of the above via reports and Hubspot;
- conducts oneself in a professional, business-like manner and any actions that result from a call/meeting must be followed up and executed within the agreed time scales.
**Skills**:
- Excellent interpersonal, presentation and communication
- Maintain passion and enthusiasm for a customer-centric approach
- Superior product knowledge
**Knowledge**:
- To become Industry experts for Client Money establishing our value to the ZA rental industry
**Requirements**:
- Own transport is essential and a non-negotiable.
- Must reside in Gauteng as you will be required to travel to clients
- Matric/Grade 12 equivalent
- 2-3 years relevant experience
-
Customer Success Manager
3 weeks ago
Johannesburg, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...
-
Manager, Customer Success
4 weeks ago
Johannesburg, South Africa Mimecast Full timeManager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...
-
Manager, Customer Success
6 days ago
Johannesburg, South Africa Mimecast Full timeManager, Customer Success We're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...
-
Junior Customer Success Manager
2 days ago
Johannesburg, South Africa SavageOne Pty Ltd Full timeThis position will entail fully remote work, collaborating with international clients on a contract staffing basis (month-to-month), for 8 hours a day, Monday to Friday. Timezone flexibility may be required to accommodate different countries.Position Summary:The Junior Customer Success Manager will play a vital role in building and maintaining relationships...
-
Customer Success Advocate
3 weeks ago
Johannesburg, South Africa Mimecast Full timeCustomer Success Advocate We're your dream customer team! In this role your core focus will be on ensuring customer delight. You will be responsible as the first point of contact to assist your customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly-organized and efficient individual with...
-
Customer Success Manager
4 weeks ago
Johannesburg, South Africa Oneway Connect Full time**Key Responsibilities**: - Build and maintain client relationships, fostering collaboration and flawless execution of plans. - Develop and implement strategic media plans based on client direction and media research. - Synthesize information effectively to guide campaign development and execution. - Understand client products/services and communicate key...
-
Director, SMB Customer Success
4 weeks ago
Johannesburg, South Africa Mimecast Full timeDirector, SMB Customer SuccessAre you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers.Why we’re looking for someone like you:We are looking for an experienced Customer Success leader to own and drive the strategy for our...
-
Customer Success Consultant
6 days ago
Johannesburg, South Africa Vulcan Recruit Full time**Position**: Customer Success Consultant (Fintech Industry) **Location**: Gauteng/Bedfordview **Salary**: R15 000 - R20 000 (Depending on experience) **Benefits**: Medical Aid & Provident Fund **About Our Client**: Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work...
-
Customer Success Executive
4 weeks ago
Johannesburg, South Africa Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on - demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Senior Customer Success Manager
7 days ago
Johannesburg, South Africa Signature Pharmacy and SignatureRx Full timeAbout Us Signature Pharmacy and SignatureRx are are leading pharmacy and SaaS platform in the telehealth space. We offer an in-house pharmacy along with an online technology platforms that connects leading private GPs to pharmacies across the country. The company was founded by Reece Samani who was recently awarded a place on the Forbes 30 Under 30...
-
Customer Success Graduate
3 weeks ago
Johannesburg, South Africa Mimecast Full timeCustomer Success Graduate You'll need: - BCom - Business Administration Diploma, Management & Marketing - Able to work collaboratively within a team environment, whilst driving specific objectives individually; - Energetic - Structured with great attention to detail - Customer centric, eager to please and friendly - Goal and solutions orientated -...
-
Customer Success Manager
4 days ago
Johannesburg, South Africa Lotus Recruitment Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism ...
-
Customer Success Manager
4 days ago
Johannesburg, South Africa Adzuna ZA B C2 Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism or...
-
Customer Success Account Management: Internship
5 hours ago
Johannesburg, South Africa Microsoft Full time**Start date: August/September 2024** **Duration: 12 months, Full-time** **Location: Johannesburg** **Type of Employment: Internship** Every year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead. Come build community, explore your passions and do...
-
Customer Success Manager
4 days ago
Johannesburg, South Africa Lotus Recruitment Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism or...
-
Johannesburg, South Africa Microsoft Full timeOverview Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to...
-
Customer Success Consultant
4 weeks ago
Johannesburg, South Africa PRR Recruitment Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Customer Success Consultant
4 weeks ago
Johannesburg, South Africa PRR Recruitment Services Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Client Success Manager
1 week ago
Johannesburg, South Africa Agency Growth Team Full timeDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Customer Success Analyst
4 weeks ago
Johannesburg, South Africa Language Recruiters Full time**Customer Success Analyst (Dutch-Speaking)** Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here! Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...