Assistant Call Center Manager
2 weeks ago
Are you passionate about Call Center Operations ? Are you customer service centric and have experience with US clientele? If Yes, I am looking for you. Our company is looking for **Assistant Call Center Manager. **You must be immediately available.
- Clear Matric and Crim
- Must have strong leadership skills
- 4 years experience in junior management
- Must have customer service experience in the Call Center space
**Responsibilities**:
- Driving results through a team of Team Leaders and Agents.
- Deliver on contractual Service Level Agreement between our company and our client
- Jointly managing the client relationship between the client and our company
- Performance Management of the operational team.
- Operational planning
- Resource scheduling against contact patterns.
- Quality and Customer Experience Management
- Contribute to development of contact center vision, strategy & objectives
- Communicate & roll down vision, strategy & objectives and ensure delivery
- Contact Center MIS: Daily, weekly, monthly management reports & interpretation
- Reward & Recognition of Staff
- Motivating & Developing Staff
- Driving achievement of Customer Service objectives
- Manage impact & change control process
- Human Resource management, including recruitment & disciplinary procedures
Ability to commute/relocate:
- Sunninghill, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/05/22
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