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Residential Manager

4 months ago

Cape Town, South Africa Hospitality Jobs Africa Full time

**Guest Relations**: Serve as the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring exceptional service delivery. Foster a welcoming atmosphere and maintain high standards of guest satisfaction.
**Operational Management**: Oversee all aspects of facility operations, including housekeeping, maintenance, and administrative functions. Ensure that all areas of the resort are maintained to the highest standards of cleanliness and functionality.
**Team Leadership**: Manage and motivate a team of staff members, including hiring, training, and performance evaluations. Implement effective scheduling and task management to ensure efficient operation.
**Financial Oversight**: Monitor and manage budgetary expenses, including procurement of supplies and services. Prepare financial reports and provide recommendations for cost control and revenue enhancement.
**Compliance and Safety**: Ensure compliance with health and safety regulations, as well as local laws and standards. Conduct regular inspections to guarantee a safe and secure environment for guests and staff.
**Marketing and Sales**: Collaborate with the marketing team to promote the facility and attract guests. Assist in developing and implementing promotional strategies to drive occupancy and revenue
Proven experience in hospitality management or a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in budgeting and financial management.
Knowledge of local regulations and safety standards.
Ability to work flexible hours, including weekends and holidays.
Between 5 - 7 Years