Client Service Consultant

7 months ago


Pretoria, South Africa Talent Evolution Full time

**Duties**:

- Provide excellent customer service in a professional manner and compliant with quality and performance standards.
- Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
- Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
- Ensure that the customer understands the product.
- Respond to customer queries and address service complaints timeously.
- Build positive customer relations.
- Solve or escalate customer queries and complaints timeously.
- Adhere to agreed processes to deliver operational results.
- Prioritise and function positively under pressure.
- Maintain efficient workflow and administrative processes and comply with internal SLAs.
- Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
- Recording accurate notes on all systems as required.
- Ensure adherence to call back times and regular follow up when liaising with clients.

**Minimum required qualifications**
- Grade 12
- RE5
- 150 FAIS credits

**Minimum required experience**:

- Experience in short
- and or long-term insurance products.
- Minimum 2 years’ experience in a Customer Service role in an insurance call centre environment (with references).

**Skills required**
- Specialist knowledge and skills with regards to Insurance policies/ procedures.
- Computer Literate (Excel, Word & Outlook).
- Excellent verbal, written and numeracy skills.
- Excellent telephonic sales and service ability.
- Vernacular an advantage.
- Understand importance of confidentiality with regards to clients’ financial information.
- For more information please contact:
**Elsabe Olckers



  • Pretoria, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...


  • Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...


  • Pretoria, South Africa H2R Africa Full time

    Our client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12 or equivalent qualification. Computer literate. Network knowledge. Working experience with developing...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    **Job Details**: **Title: Client Service Consultant** **Location: Pretoria, Gauteng** **Permanent: Yes** **Full time: Yes** **Industry: Insurance** **Salary / CTC: R 18 000** **Reports to: Call Centre Manager** **Roles and responsibilities** - Provide excellent customer service in a professional manner and compliant with quality and performance...


  • Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...


  • Pretoria, South Africa Aon Corporation Full time

    Posting Description: **Private** **Client** **Service Consultant** Do you have experience in dealing with High-net-worth clients? Looking for a career move? We are hiring! Aon South Africa is hiring a Private Client Service Consultant; this is a hybrid role with the flexibility to work both virtually and from our Pretoria office. The role of the private...


  • Pretoria, South Africa Qetello Holdings Full time

    Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Client Service Consultant to join their...


  • Pretoria, South Africa Aon Corporation Full time

    Posting Description: **Private Client Service Consultant - Pretoria**: Personal Lines client servicing experience? Ready for the next move in your career? We are hiring! Aon South Africa is recruiting a Private Client Service Consultant, based on a hybrid basis from our offices in Pretoria. The role of the private client service consultant, as the primary...


  • Pretoria, South Africa Nedbank Full time

    Talent Acquisition Consultant Ayanda Tshabalala - Req ID 114649 Contract Position 12 Month Contract Location Pretoria **Job Purpose** To provide administrative services to clients by attending to their banking needs to achieve Nedbanks' strategic focus to become a client-centric bank. **Responsibilities**: - Build relationships with clients to gain...


  • Pretoria, South Africa Deka Minas (Pty) Ltd Full time

    One of our leading clients offering comprehensive financial solutions that include bond pre-approvals, home loans, short-term insurance, life insurance and more through its various subsidiaries is looking to build their Dream team with the Right People. If you are passionate about Client Services and changing the lives of people then this is a great...


  • Pretoria, South Africa Nedbank Full time

    **Job Requisition** - REQ 123349**Job Location** - Menlyn- FAIS Affected**Job Purpose** - To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.**Responsibilities**: - Build relationships with clients to gain understanding of their needs...


  • Pretoria, South Africa Zeal HR Full time

    Senior Client Consultant (IT Solution Selling) **Introduction** Our client is a very well-established IT and Data Company based in Pretoria looking for a Senior Client Consultant **(IT Solutions Selling)** The role is hybrid with 2 days a week in Pretoria **Minimum Requirements** **Qualifications & Experience** - At least 5+ years in Sales in a solution...


  • Pretoria, South Africa AfriGIS Full time

    AVAILABLE **Senior Client Consultant**: **Introduction**: AfriGIS is looking for a Senior Client Consultant to join our team. **Minimum Requirements**: **Qualifications & Experience**: - At least 5+ years in Sales in a solution selling environment - A tertiary degree in Business Management, Marketing, Business Administration, or related field -...


  • Pretoria, South Africa Nedbank Full time

    **Job Classification** - Job Family- Sales and Services - Career Stream- Sales - Leadership Pipeline- Manage Self: Operational - FAIS Affected**Job Purpose** - To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.**Responsibilities**: -...


  • Pretoria, South Africa AVBOB Full time

    **Reception** - Welcome and assist Clients with short inquiries. - Register clients on the queue management system. - Issue clients with ticket inquiry. - Communicate any requirements to clients. - Register and refer clients to funeral arrangement office. - Provide policy info to clients. - Refer and direct clients to consultants for enquiries. - Communicate...

  • Service Consultant

    4 months ago


    Pretoria, South Africa Nedbank Full time

    **Service Consultant ( Maternity leave replacement)** - Closing date: 13 September 2024- Location: Mamelodi - Mam's Mall- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - To educate clients on the convenience, security and functionality of digital and self-service solutions;...

  • Service Consultant

    4 months ago


    Pretoria, South Africa Nedbank Full time

    **Service Consultant - Contract Maternity leave replacement** - Requisition number: 136069- Location: Mamelodi- Closing date: 20 September 2024- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - To educate clients on the convenience, security and functionality of digital and...


  • Pretoria, South Africa SHL Full time

    **Vacancy Name** - Professional Services Consultant **Requisition No** - VN2504 **Time Type** - Full Time **Location** - Pretoria Office **Additional Location** **Country** - South Africa SHL South Africa is currently seeking a Professional Services delivery consultant. This is an exciting role as it will provide the successful incumbent with an...


  • Pretoria, South Africa CATALYST RECRUITMENT SHUMA BCCATALYST RECRUITMENT SHUMA BC Full time

    Business Development and Sales:Develop and execute a growth strategy focused on financial gain and customer retention.Identify and pursue new markets, customer needs, and sales leads.Arrange business development meetings with prospective clients, brokers, and key stakeholders.Manage new business pipeline, follow-up, and organic growth initiatives.Set targets...


  • Pretoria, Gauteng, South Africa CATALYST RECRUITMENT SHUMA BCCATALYST RECRUITMENT SHUMA BC Full time

    Job Title: Client Services and Sales DirectorAbout Catalyst Recruitment Shuma BCCatalyst Recruitment Shuma BC is a leading recruitment agency that connects top talent with innovative businesses. We're committed to delivering exceptional results-driven solutions to drive growth and success.Salary: £80,000 - £100,000 per annumJob Description:Business...