Experienced Guest House Operator
2 weeks ago
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
**Guest Service Representative Responsibilities**:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
- Cooking at our company guesthouse as well as catering at our warehouse events as well as serving light lunch and coffee for our employees at our warehouse.
**Guest Service Representative Requirements**:
- Culinary arts or Hospitality Qualification preferred
- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Ability to commute/relocate:
- Montague Gardens, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- hospitality: 2 years (required)
- catering: 2 years (required)
Application Deadline: 2023/02/10
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