Experienced Guest House Operator

2 weeks ago


Montague Gardens, South Africa GC Solar Cape Town Full time

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

**Guest Service Representative Responsibilities**:

- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
- Cooking at our company guesthouse as well as catering at our warehouse events as well as serving light lunch and coffee for our employees at our warehouse.

**Guest Service Representative Requirements**:

- Culinary arts or Hospitality Qualification preferred
- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.

Ability to commute/relocate:

- Montague Gardens, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- hospitality: 2 years (required)
- catering: 2 years (required)

Application Deadline: 2023/02/10


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