Food and Beverage Supervisor

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23008468

**Job Category** Food and Beverage & Culinary

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

Reporting to the Food & Beverage Manager, the successful incumbent will be responsible to perform administrative related tasks as well as support the Food & Beverage operations as per operational requirements, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

**Required Experience & Qualifications**
- Recognised Hospitality qualification
- At least two years’ experience in a similar role within a Food & Beverage operations hotel environment
- Professional disposition and positive attitude
- Ability to work within a pressurized environment
- Proactive, self-motivated Individual with good professional work ethic.
- Good interpersonal skills and communication, guest centric
- Excellent communication and interpersonal skills.
- Strong planning and organizing skills
- Good conflict resolution and problem-solving skills
- Attention to detail and strong administrative skills
- Results and deadline driven
- Ability to work methodical and systematic
- Ability to use Initiative and be proactive
- Ability to work without supervision and within a team
- Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
- Ability to converse and speak the English language in a professional manner.
- Strong verbal and writing skills
- Good understanding of the Food & Beverage operational environment
- Experience with OE stock takes procedure
- Knowledge of food & beverage hygiene standards and diligence reporting

**Key Responsibilities**
- Responsible for providing administrative support for F&B operations.
- Deliver an excellent Guest and Member experience.
- Provide accurate verbal and written translation as and when needed in dealing with various situations with Associates, Guests, and Suppliers
- Assist with menu translation, design, and printing for all outlets and banquet.
- Assess quality control and adhere to service standards
- Assist with Human resource administration - payroll procedure, casual productivity, trainee internships, uniform controls
- Assist with collating and maintaining training registers and files to ensure compliance with audit requirements
- Assist F&B Operations when needed in delivering exceptional guest services.
- Maintain strictest confidentiality at all times on all matters
- Maintain and co-ordinate learning and development and Health and safety files
- Administer and support of workplace policies and procedures.
- Practices and ensure the adherence of Health, Safety and Fire regulations
- Assist the F & B Management in tracking of all active projects
- Ensure all operational administration is kept current, planning and delegation of duties is successfully executed.
- Gathering, collating, recording and filing of all correspondence - internal and external.
- Assist with the communication, collaboration and planning with all relevant parties.
- Assist in other duties as and when assigned to within the F & B operation.
- Record, collate and filing of all internal / external correspondence - Minutes of meetings, daily and function meetings, price updates and order sheets, diligence recording, training records and general filing.
- Assist in other duties as and when assigned to within the Food & Beverage operation
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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