Customer Success Manager

2 weeks ago


Johannesburg, South Africa Exclusively Remote Full time

Customer Success Manager (CSM) - Remote
Available 9-6 EST (4pm-1am SAST)
40 Weekly Hours

Responsibilities: (Min. 4 years)

On-boarding & Training:

- Facilitate smooth client on-boarding to OMS platform.
- Conduct comprehensive training sessions to empower clients in OMS usage.

Relationship Management:

- Cultivate and maintain strong client relationships.
- Serve as primary point of contact for client inquiries and support.

Account Management:

- Monitor client accounts for optimization opportunities.
- Collaborate with sales team for up-selling and cross-selling.

Issue Resolution:

- Promptly address and resolve client issues.
- Work with internal teams for effective solutions.

Feedback & Improvement:

- Gather client feedback for OMS platform enhancement.
- Collaborate with product team on client needs and suggestions.

Renewals & Retention:

- Oversee client renewals with focus on retention.
- Proactively engage with clients to understand evolving needs.

Communication:

- Keep clients updated on OMS updates and best practices.
- Provide regular performance reports on key metrics.



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