Administration Support Agent
2 weeks ago
**Responsibilities**:
- Marketing of EKS Vehicle Tracking to both existing and prospective clients.
- Establishing, building, and maintaining relationships with our various partners.
- Contract administration, feedback, and daily statistical reporting.
- Ensuring that Customer Service standards are maintained in a highly pressurized environment.
- Providing service within the region as well as other departments/regions/staff within EKS Secure Technologies.
- Meeting /exceeding targets.
- Data capturing.
- Following-up on leads/queries.
- Scheduling fitments of EKS Secure Technologies units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking/Maintaining high Quality of schedules.
- Monitoring effective utilization of EKS Secure Technologies technicians.
- Outsourcing of work to Fitment centers.
- Maintaining local and regional Scheduling Relationships.
- Management of potential cancellations.
- Taking ownership of all queries received and calls taken and assisting the client within our SLAs.
**Requirements**:
- Matric with at least 2 years of Contact Centre experience.
- Bilingual (Must be fluent in isiZulu/Xhosa, Northern/Southern Sotho, English, and Afrikaans).
- Computer literacy.
- Excellent typing and accurate data-capturing skills.
- Excellent communication skills.
- Telephone etiquette.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.
**Job Types**: Permanent, Full-time
**Education**:
- High School (matric) (required)
**Experience**:
- Administrative office procedures and practices: 2 years (required)
Application Deadline: 2024/02/14
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