Education Advisor
1 month ago
About Bayswater Education:
Bayswater Education was established in 2017 by a team of experienced professionals in the international education industry. The business is for profit with a social mission at its core. The commitment to operate on a one for one basis is enshrined in our business.
For every week of tuition that a student studies with us, we will give a week of education to underprivileged people from where our students are recruited. We set out to create a global network of Colleges, focusing initially on teaching English and French to International students.
We want to inspire and educate the next generation. Bayswater Education currently comprises the following divisions:
- High Quality Language Courses in 10 year-round locations across 4 countries - UK, France, Canada, South Africa & Cyprus
- Career-focused Short Courses for Generation Z in London, Paris, Toronto and Online. Study Digital Marketing or Fashion.
- Foreign languages department Eurocentres UK Languages eurocentres.co.uk - offering currently French and Spanish classes in the evening to local people in the UK. Now operating in Liverpool and London.
- IELTS examination centre in the UK
Position Summary, key duties and responsibilities
The Education Adviser role has core responsibility for:
- dealing with walk-in enquiries and selling our courses & programmes to them.
- answering (mainly by phone) prospective student enquiries received through our web site or any other marketing campaign: social media, google Adwords, other directories, etc.
- Update the company CRM with all prospective student details, follow up information, sales, tasks, etc.
- Help in all marketing strategies to promote Bayswater College in Cape Town: Collaboration with other business, sponsorships, local fairs, etc.
- ensuring excellent customer service is provided to our students consistently.
- keeping a good relationship with current students to manage their course extensions.
- following the agreed internal processes and procedures and resolving issues quickly and efficiently
The Education Adviser will require excellent communication and inter-personal skills in face to face and by phone; projecting a courteous and professional manner at all times when representing the college.
Knowledge, qualifications and experience
- Fluency in both written and spoken English.
- Overseas studying/working experience, ideally with exposure to an international environment for 3-6 months.
- A second language is needed: Arabic, Portuguese, Japanese or German.
- An undergraduate degree focus on business, marketing, sales, language or tourism (desirable)
- Experience of working with international clients (desirable)
- Sales experience. Education industry or services (desirable).
- Customer service experience (desirable).
- A third language (desirable)
Skills and Attributes
- High level of verbal and written communication skills.
- Well organised and able to manage a varied and demanding workload.
- Comfortable in meeting goals and working under pressure.
Personal Attributes
- Approachable, friendly and caring
- Resilient with a flexible, ‘can-do’ approach to work
- Results and customer focussed
- Has high expectations of self and others
- A team player and able to build rapport and engage with a diverse range of people
- Committed to equality and diversity
- Committed to continuous improvement through being outward looking and reflective
- Passion to deliver a time of their lives experience to our students
Legal Requirements
- Eligibility to live and work in South Africa.
All employees must act in the best interests of the company at all times.
Job Specifications
Job Title: Education Advisor
Department: Sales and Marketing
Reports to: Direct Sales Manager
Location: Cape Town
Contract Type: Full-Time 40 hours per week
Holiday: 21 days per annum plus Bank Holidays (pro rata)
**Salary**: 130,700.00 ZAR gross/year (583€ per month) + Commissions
Commissions: 5,600 ZAR - 18,600 ZAR per month (depending on sales)
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