Education Advisor

3 weeks ago

Cape Town, South Africa Bayswater Education Full time

**About Bayswater Education**:
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

- High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
- Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged people from where our students are recruited. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.

Position Summary, key duties and responsibilities.

The Education Advisor role has core responsibility for:

- Dealing with walk-in enquiries and selling our courses & programmes to them.
- Answering (mainly by phone) prospective student enquiries received through our web site or any other marketing campaign: social media, google Adwords, other directories, etc.
- Update the company CRM with all prospective student details, follow up information, sales, tasks, etc.
- Help in all marketing strategies to promote Bayswater College in Cape Town: Collaboration with other business, sponsorships, local fairs, etc.
- Ensuring excellent customer service is provided to our students consistently.
- Keeping a good relationship with current students to manage their course extensions.
- Following the agreed internal processes and procedures and resolving issues quickly and efficiently

The Education Advisor will require excellent communication and inter-personal skills in face to face and by phone; projecting a courteous and professional manner at all times when representing the college.

Knowledge, qualifications and experience
- Fluency in both written and spoken English.
- Overseas studying/working experience, ideally with exposure to an international environment for 3-6 months.
- A second language is needed: French.
- An undergraduate degree focus on business, marketing, sales, language, or tourism (desirable)
- Experience of working with international clients (desirable)
- Sales experience. Education industry or services (desirable).
- Customer service experience (desirable).
- A third language (desirable)

Skills and Attributes
- High level of verbal and written communication skills.
- Well organised and able to manage a varied and demanding workload.
- Comfortable in meeting goals and working under pressure.

Personal Attributes
- Approachable, friendly and caring.
- Resilient with a flexible, ‘can-do’ approach to work.
- Results and customer focussed.
- Has high expectations of self and others.
- A team player and able to build rapport and engage with a diverse range of people.
- Committed to equality and diversity.
- Committed to continuous improvement through being outward looking and reflective.
- Passion to deliver a time of their lives experience to our students.

Legal Requirements
- Eligibility to live and work in South Africa.

All employees must act in the best interests of the company at all times.

Bayswater is committed to equality and diversity. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity,

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