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Office 365 System Administrator

1 month ago

Johannesburg, South Africa Profession Hub Full time

Our client in the IT industry is looking for a vibrant **Office 365 System Administrator (Level 3)** to join their dynamic team in Woodmead, Johannesburg.

**PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS**:

- Experience in** Microsoft Active Directory and Azure Active Directory** administration.
- Experience in Office 365 tenant and services administration i.e., SharePoint Online, Teams, Exchange Online, etc.
- Knowledge of Microsoft Exchange Server, Skype for Business server
- Working knowledge of Google/MS Collaboration suite and experience in managing Collaboration Technologies
- Technical troubleshooting and debugging experience.
- Scripting experience leveraging PowerShell and other programming languages.
- Experience working with IT Service Management (ITSM) processes i.e., Incident Management, Request Management, Change Management, etc.
- Experience working in ITSM platforms i.e., ServiceNow, Microfocus, Remedy, etc.
- Proficiency in the English language.

**MAIN RESPONSIBILITIES**:

- Responsible for monitoring all operational team queues in client ITSM tools.
- Responsible for working cases assigned to all operational team queues in client ITSM tools.
- Responsible for monitoring and analyzing Office365 environments and services for clients to ensure the highest standard of customer service in accordance with the client’s values and contractual agreements.
- Collaborate with teams involved in support processes to ensure end-to-end delivery of services.
- Facilitate change by authoring, editing, and revising Knowledge base articles.
- Report issues and concerns to operational or account management as appropriate.
- Identify efficiencies and articulate the recommendations for adoption and implementation.
- Ensure that Client specific policies, practices, and procedures are always adhered to.
- Participate in Review and Governance meetings with the customers and client’s Technical Services Managers providing input on cases, escalations, RCAs, technical specifications, and implementations.
- Work with a continuous learning and development mindset.
- Research best practices in the industry.
- Run, analyze, and prepare reports on operational team queues in client ITSM tools.
- Submit ideas on improving existing processes, improving the team’s knowledge and performance.
- Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
- Participating as a team member to achieve established maintenance objectives (assuring quality, procedures, and related work instructions).
- Support team members in case of problems or escalation.
- Participate or conduct training sessions with lower-tier support groups or newly onboarded team members.
- Works in close contact with the Technical Services Manager to ensure schedule adherence, attendance, and punctuality of all account administration team members.
- Participates as a team member to achieve established objectives, by working in close liaison with the process owner, management team, and other project specialists.
- Working in accordance with the client’s quality standards, procedures, and work instructions.
- Reporting on progress, issues, and problems to line manager.
- Giving suggestions to optimize service offered and work processes.