Shared Services Manager

2 weeks ago

Cape Town, South Africa Truworths Full time

We have an exciting opportunity in our HR Department for a highly energetic and passionate individual, with excellent administrative and process skills to manage a newly established centralised shared services function. This individual must be highly organised, always looking to improve processes with a focus on automation. High attention to detail, extremely systematic in their approach and highly methodical. This role will also require the incumbent to meticulously co-ordinate the various administrative functions from various HR areas to a central point of control and manage a team to optimally provide an efficient service to the rest of HR and the broader business in both Africa and the UK.
**Key Responsibilities**: - Establish a good understanding of all business policies, practices and processes in HR and ensure these are documented - Ensure all employee documentation i.e. letters, employment contracts, employee benefit documentation etc. is up to date, relevant and consistently used across the business. - Coordinate and monitor internal HR Service Delivery to enable HR Stakeholders to function effectively - Manage a team of highly efficient administrators to ensure accuracy and quality of output in all communication and documentation - Upskill the team on all HR policies, procedures and practices and ensure all deadlines are adhered to - Drive automation of all processes to reduce manual practices - Attend to all queries relating contracts, policies and benefits - Manage all new joiner processes, paperwork and induction - Perform all on-boarding processes - Provide support and guidance on HR matters to managers and employees across the business area on HR related matters and escalate where necessary - Understand all legislation pertaining to basic conditions of employment - Prepare all salary review, promotion and performance incentive letters - Conduct all exit interviews and complete termination processes
**Competencies**: - Strong written and verbal communication skills - Business acumen - Good HR Consulting skills - Ability to build and maintain good internal and external relationships - Strong negotiation and interpersonal skills - Strong presentation skills - Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics - Good communication skills - Team orientation - Attention to detail - Team player

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