Head of Operations

7 months ago


Durban, South Africa Konecta SA Full time

The HOO is responsible to ensure organizational effectiveness by providing leadership for the organization's functions. The role will additionally include working with the management team, contributing to the development and implementation of organizational strategies, policies and practices
- Minimum 5 years’ operations management experience within the contact Centre
- Diploma/Degree in Business Management
- At least 2 years of experience in retail/e commerce industry

**Responsibilities**:
Improve the operational systems, processes and policies in support of organizations mission; specifically, support better management reporting, information flow and management, business process and organizational planning.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Play a significant role in long-term planning, including an initiative geared toward operational excellence.

**Responsibilities by Function**:
**Financial Management**:
Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

Develop long-range forecasts and maintain long-range financial plans.

**Organizational Effectiveness**:
Manage functions

Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.

Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

**Organizational Leadership**:
Contribute to short and long-term organizational planning and strategy as a member of the management team

**Job Types**: Full-time, Permanent


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