Customer Services Representative

2 weeks ago


Johannesburg, South Africa Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

**Position Summary**:
The representative is an entry level Customer Service position and a junior member of the team. The role is expected to carry out basic duties.

Some experience and knowledge of working in a customer service environment is expected, however it is assumed that they would be trained and will develop experience on all aspects of the role over time. Some amount of oversight would be required to guide them.

**Essential duties & responsibilities**
- Processing orders, credits, loan kit queries, repair order requests
- Arranging returns and collections and handling proof of delivery and pricing requests
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.


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