Manager, Products and Solutions

2 months ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Products and Solutions

Key Responsibilities
Act as an expert for their geography/solution portfolio:

- Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
- Accountable for having a deep understanding of the assigned product, service or platform
- Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
- Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC value proposition development and sale:

- Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
- Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
- Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive localization, market enablement and support sales:

- Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
- Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
- Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:

- Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
- Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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