Operations Manager
2 weeks ago
**Reference: AV 6654**
**Consultant: Anneke Viviers**
**Description**:
- Interaction with Software Development teams to meet operational and Client needs.
- Liaise with Corporate Sales & Logistics Departments to appropriately resource Operations.
- Manage Acquirer relationships for POS Device EMV, Certifications, Scheme Updates, etc.
- Actioning and implementation of Schemes release notes.
- Participate in root cause analysis and communicate findings to stakeholders.
- Perform analysis, create reports, and implement emergency plans.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting:
- Technical Supervisor Team.
- Manage escalations with manufacturer support teams.
- Merchant L3 Support Teams with technical training (remote online assessments).
- Manage L4 Assessments, Repairs and Warrantee Claims.
- Solution development with manufacturer and testing.
- Device Setup, Activation & Pre-dispatch Quality Assurance.
- Manage relationship with Acquirer for EMV Certifications.
- Liaise with 3rd party service providers.
- Facilitate Client and Distributor Integrations.
**Qualifications**:
- Must have a previous experience and technical background in:
- o POS Hardware
- o POS Software
- o Web & IOT
- Management experience
- Relevant card present and payment processing and certification experience
- Able to engage with people well, providing a ‘safe’ working environment
- Get satisfaction from your team’s track record of solving technical problems
- Can organize staff and tools into efficient production
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