Solution Consultant

4 months ago

Johannesburg, South Africa Genesys Full time

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

**Job Description**:

- Evergreen requisition: Solution Consultant_
- Note: By submitting your resume you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details._
- Do you have a passion for understanding customer needs and solving problems?- Are you interested in working in an evolving and innovative technical space where you can bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant at Genesys, you will listen to the customer to understand their needs and create compelling business solution roadmaps.- We look for individuals who have a proven track record of finding creative ways to solve complex problems. This is an evergreen requisition, meaning that while there may not be an open position right now, we are constantly seeking top talent for future opportunities.- Why Apply?- Evergreen Requisition: By submitting your resume, you'll be considered for upcoming opportunities that match your background and skills.
- Future Opportunities: When a suitable role becomes available, we will reach out to you with further details.
- Impactful Work: Join a team that is dedicated to transforming customer experiences with innovative technology.
- Why Work for Genesys?- Showcase Your Expertise: Develop and present dynamic use-cases to C-Level executives and key influencers, showcasing your technical expertise and creative talents.
- Drive Business Innovation: Understand our customers' strategies and help them drive their business using our unique solutions.
- Flexible and Independent Work: Enjoy flexibility and independence in designing and structuring your work.
- Internal Resources: Access internal resources to help you understand and solve technical challenges.
- Collaborative Environment: Work closely with other brilliant individuals to collaboratively solve complex technical problems.
- Forefront of Technology: Be on the forefront of technology, presenting innovative solutions to crucial business challenges.
- What Will You Be Doing?- Integral Part of Pre-Sales Process: Lead the strategical and technical selection journey of our customers.
- Discover: Present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.
- Design: Create and present solutions tailored to individual and vertical-specific requirements to innovate the customer's current or future ecosystem, including CRM, BPM, AI, or Cloud hyperscalers.
- Learn: Stay up to date on Genesys products and industry best practices to continue helping our customers innovate and strengthen your role as a trusted advisor.
- What Do You Need to Be Successful?- A passion for technology and helping people solve problems
- Strong interpersonal communication skills
- Fluency in English
- Ability to work in a fast-paced, cross-functional team
- Ability to multitask, prioritize, and structure while working with multiple stakeholders
- Technological know-how of IT concepts, software standards, as well as database and networking technologies
- Ability to travel
- Previous experience working with Cloud or SaaS products- #LI-Hybrid #LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale

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