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Administrator: Service Excellence
4 weeks ago
Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department SM - Service Excellence & Quality Reports to Manager: Technical support Grade/Level OP2
Core Description
To provide accurate information on configurations and their documentation to support all the other Service Management processes Key Deliverables / Primary Functions
- Verify Quality of Information in CMDB
- Interface with Change Management for completion of activities
- Escalate Inconsistencies in CMDB and provided system information
- Review and Audit Data Integrity of the CMDB
- Populate CMDB database from supplied information
- Compile Recon Reports
- Verify Quality of Information in the CMDB
- Participate in The RFC Approval Process for new proposals
- Interface with Process Owners and technical support teams
- Review and Audit Data Integrity of the CMDB
Core Functional Skills & Knowledge Reporting Teamwork Following instructions & procedures Core Behavioural Competencies Culture Match Job Match Analysing Planning & Organising Delivering Results & Meeting customer expectations Following instructions & procedures Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience
1 to 2 years’ experience in Configuration Management Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Engagement will all levels up to Senior Management level within the organisation, internal and external to the business.
Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Billable
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Administrator: Service Excellence
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Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Cloud Platform Solutions Department SM - Service Excellence & Quality Reports to Manager: Technical support Grade/Level OP2Core DescriptionTo provide accurate information on configurations and their documentation to support all the other Service Management processes Key Deliverables / Primary Functions...
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